An essential part of success requires the fostering of relationships with others outside the pharmacy. Without this collaboration it is impossible to garner needed information concerning payment of claims. Guard against being perceived as a threat with the mission of identifying errors. The presentation must encourage the establishment of a team whose members have the same goal of recovering reimbursement for the medical center. In a hospital setting, these would include:

1. Financial Accounting staff
2. Reimbursement Accounting
3. Reimbursement Specialist
4. Managed Care Financial Services
5. Contracting division
6. Medical Coding
7. Billing division
8. Patient Accounts department
9. Information Services
10. Physicians
11. Case Managers
12. Insurance companies
13. Financial Coordinators for specific areas
14. Chief Financial Officer
15. Medicaid eligibility department
16. Clinic administration
17. Nurses