LIVE, interactive webinar...
Quality Improvement Tools and Tips: Applying LEAN Thinking to the Medication Use Process

Wednesday, May 20, 2009
1 p.m. – 2 p.m. (Eastern)

Audio

Click here [MP3, 56 megs] to listen to the webinar. (Depending on your connection, this may take a few moments to download. Also, this is a past broadcast and you will not be able to participate in the Q and A portion of the webinar.)

Handout and Related Resources

Click here to hear a related QI audio file or podcast on Applying Quality Improvement Tools and Strategies to a Pharmacy-based Tobacco Cessation Program
Click here to view the program handout.
Click here to view and print related QI issue brief on "Applying LEAN to the Medication Use Process: Issues for Pharmacy."

Program Description

This webinar will provide an overview of quality improvement tools that are used throughout the improvement process. Participants will learn about the tools that provide the information that is used in the quality improvement decision-making process. In addition to the fundamentals, you will learn practical tips from a quality improvement expert with experience using these tools.

Learning Objectives

At the conclusion of this knowledge-based educational activity, participants should be able to

• Describe basic performance improvement/LEAN tools used in process improvement.
• Discuss the type of tool that is most useful in selected pharmacy applications.
• Define a suggested method to follow when engaging front line staff in a LEAN project

Faculty

Carol Birk, M.S., R.Ph.
Director, PharmaTAP
Purdue University School of Pharmacy
Indianapolis, Indiana

Carol Birk, M.S., R.Ph., is Director of PharmaTAP, an engagement program of the Purdue University School of Pharmacy and Pharmaceutical Sciences and the Purdue Technical Assistance Program (TAP). Ms. Birk’s areas of focus include: clinical quality and patient safety program management and development, contemporary strategies to improve the safety and efficiency of healthcare processes, medication use accreditation and regulatory standards, leadership, mentoring and organizational design, and performance improvement and measurement. Ms. Birk has extensive experience in hospital pharmacy practice and healthcare performance improvement. Prior to joining Purdue University, she was employed as Performance Improvement Director at VHA Pharmacy and Director at Clarian Health System.

Continuing Education Information

This is an informational webinar only. Continuing education credit is not available for this activity.

Methods and Format

This online activity consists of audio and a handout of presentation slides. Please print out the handout before starting the audio file so that you can view the slides.

Target Audience

This symposium will be beneficial for health-system pharmacists with an administrative, clinical, or distributive practice and all pharmacists with an interest in quality improvement.

Disclosure Statements

ASHP Advantage requires that all individuals involved in the development of program content disclose their relevant financial relationships and that conflicts of interest be identified and resolved prior to delivery of the activity.

The faculty and planners report the following relationships:

• Ms. Birk reports no relationships pertinent to this activity
• Ms. Thomas reports no relationships pertinent to this activity

Webinar Frequently Asked Questions

What is a live webinar?
A live webinar brings the presentation to you – at your desk, in your home, through a staff in-service. You listen to the speaker presentation in “real time” as you watch the slides on the screen. You will have the opportunity to ask the speaker questions at the end of the program.

What do I need in order to participate in the webinar?

1. Telephone to dial the toll-free number and listen to the presentation.
2. Computer with internet access and basic system requirements. When you register, the webinar system will assess your system to ensure compatibility.

Webinar System Requirements
PC-based attendees
Required: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista

Macintosh®-based attendees
Required: Mac OS® X 10.3.9 (Panther®) or newer

What if I would like to arrange for my colleagues to participate in this webinar as a group?
One person should register for the webinar. That person will then be e-mailed computer linking and telephone dial-in instructions.

Contact ASHP Advantage for assistance or questions.

Planned and conducted by ASHP	Supported by sanofi-aventis