LIVE, interactive webinar...
Success Stories in Implementing Quality Improvement: Lessons Learned and Tips for Success

Thursday, November 5, 2009
12:00 noon – 1:00 p.m. EST

Audio

Click here [MP3, 40 megs] to listen to the webinar that was held on November 5, 2009. (Depending on your connection, this may take a few moments to download.)

Handout and Related Resources

Click here to view and print a QI issue brief on Success Story with an Innovative Pharmacy Fall Prevention Program (PFPP)

Click here to listen to a related QI audiofile or podcast on Identifying Quality Indicators and Tips for Effectively Working with the Quality Department

Click here to download the handout [PDF].

Webinar Overview

Learn about how one health system has integrated pharmacists into hospital performance improvement activities for improving core measure performance. Quality improvement has become part of every pharmacist’s role at Norman Regional Health System. Learn about the planning, implementation, and follow up that has transformed this health system into a model of performance improvement. Dr. Smith will share tips and lessons learned.

Learning Objectives

• Understand the role of the pharmacist and the medication-use process in improving core measure performance.
• Describe key activities performed by a pharmacist that can impact core measure performance.
• Explain the importance of timely data capture, utilization, and feedback on departmental and organizational change.

Faculty

Darin L. Smith, Pharm.D., BCPS
Director, Pharmacy Services and Performance Improvement
Norman Regional Health System
Norman, Oklahoma

Darin Smith, Pharm.D., BCPS currently serves as Director of Pharmacy Services and Performance Improvement for Norman Regional Health System where he has been employed since 1994. He also serves as Adjunct Clinical Professor for Oklahoma University College of Pharmacy (OUCOP).

Dr. Smith is active with the Oklahoma Society of Health-System Pharmacists (OSHP), serving as President, and state delegate to the ASHP House of Delegates for multiple terms. He was awarded the Oklahoma Health-System Pharmacists of the Year and the Quality Professional Award by the Oklahoma Hospital Association for his accomplishments and contributions in the area of quality improvement. Dr. Smith has recently been appointed to the Board of Directors for the Oklahoma Foundation for Medical Quality, Oklahoma’s Quality Improvement Organization. He received his degrees from OUCOP and completed a Specialty Residency in Pharmacokinetics, also through the OUCOP.

Methods and Format

This is a live web-based activity consisting of audio, presentation slides, and an activity evaluation tool. This activity is provided free of charge.

Informational Webinar

This is an informational webinar only. Continuing pharmacy education credit is not available for this activity.

Target Audience

This symposium will be beneficial for health-system pharmacists with an administrative, clinical, or distributive practice and all pharmacists with an interest in quality improvement.

Disclosure Statements

ASHP requires that all individuals involved in the development of program content disclose their relevant financial relationships and that conflicts of interest be identified and resolved prior to delivery of the activity.

The faculty and planners report the following relationships:

• Dr. Smith reports no relationships pertinent to this activity
• Ms. Thomas reports no relationships pertinent to this activity

Frequently Asked Questions for Webinars

What is a live webinar?
A live webinar brings the presentation to you – at your desk, in your home, through a staff in-service. You listen to the speaker presentation in “real time” as you watch the slides on the screen. You will have the opportunity to ask the speaker questions at the end of the program. Please join the conference at least 5 minutes prior to the schedule start time for important program announcements.

What if I would like to arrange for my colleagues to participate in this webinar as a group?
One person should register for the webinar. That person will receive the webinar computer linking and telephone dial-in instructions via email. Groups may participant using one phone line (speaker phone).

What do I need in order to participate in the webinar?

1. Telephone to dial the toll-free number and listen to the presentation.
2. Computer with internet access and basic system requirements. When you register, the webinar system will assess your system to ensure compatibility.

Webinar System Requirements

PC-based attendees
Required: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista

Macintosh®-based attendees
Required: Mac OS® X 10.3.9 (Panther®) or newer

Contact ASHP Advantage for assistance or questions.

Planned and conducted by ASHP	Supported by sanofi-aventis