Strategies to Inspire Change and Avoid Madness
Jay Kaplan, MD, FACEP
Looking for ways to move pharmacy practice forward in your own workplace? Can we achieve the same thing as an organization?
At the Summer Meeting we’re up for experiencing that certain thrill of being in exactly the right place at the right time. Our keynote speaker, Dr. Jay Kaplan, presents to and coaches hospital leadership teams, emergency departments, medical staffs, and medical groups across the country with proven implementation strategies and specialized systems that hardwire service and operational excellence.
Nationally recognized as an expert in the clinical areas of emergency medicine and service excellence, Dr. Kaplan is Director of Service and Operational Excellence for CEP America, Emergency Physician Partners. He is also Medical Director of the Studer Group, an organization that provides operational and service excellence consultation to hospitals nationwide.
A graduate of Harvard College and Harvard Medical School, Dr. Kaplan served as Chairman of the Department of Emergency Medicine (1985-2001) and as a Medical Staff Officer including Chief of Staff (1992-2001) at Saint Barnabas Medical Center in Livingston, NJ. As Chairman of Emergency Services for his health system (1998-2001), he led his system’s emergency departments to the 98th percentile in patient satisfaction, and his own emergency department was in the >90th percentile for 6 years in a row (1996-2001). In 2009, Dr. Kaplan was elected to the American College of Emergency Physicians Board of Directors.
In his remarks, Dr. Kaplan will examine how transformational change relates to the Pharmacy Practice Model Initiative–PPMI– and how we can engage now in the development of a future practice model that is responsive to healthcare reform and the health system of the future.
Dr. Kaplan continues to practice clinically. He loves the clinical practice of medicine, and caring for patients helps him remain close to the patients’, the hospital staff’s, and the physicians’ current experience.