Friday Agenda, 15 August
7:00 - 7:30 am Continental Breakfast
7:30 - 7:45 am
Opening Remarks / Overview of the Day
Charles E. Daniels
7: 45 - 8:45 AM
Keynote Presentation: ZAP THE GAP! How to Train, Manage, and Maintain Your Sanity with all Four Generations
Program #204-000-08-055-L04P (1.0 Contact Hour)
Our keynote speaker, Meagan Johnson, has been described as a bright, funny, delightfully obnoxious, generational humorist. But as a serious researcher on the complexities of the younger workforce, Meagan has educated (and entertained!) thousands of audience members from all over the globe. Author of numerous articles, she's been interviewed for many publications and audio programs.
As a Gen-Xer (one of the 50 million people born between 1965 and 1980) with a degree in marketing, Meagan spent several years in sales, and kept finding that managers seemed unwilling to look at a different ways of training and career management more relevant to younger employees like herself.
"Each generation has unique wants, needs and desires," observes Meagan. "With each generation, there is an opportunity to get new perspectives and learn fresh ideas. With each generation, there is an opportunity to grow frustrated, upset, and angry - and have a disaster on your hands. Right now, we have four generational flavors in the workplace all at once," she explains, "and this makes for a very exciting time!"
In her NRPC presentation, Meagan will illuminate how we can tap into the motivations of each generation and realize greater potential.
Learning Objectives:
- Summarize the unique wants, needs, and desires of each of the four workplace generations.
- Describe examples of potential conflict that arise from ignoring generational differences.
- Describe how to modify managerial approaches so that they reap the greatest benefit from each of the four workplace generations.
8:45 - 10:00 AM
The Adult Learner: Science or Science-Fiction?
Program #204-000-08-056-L04P (1.25 Contact Hours)
Over the last thirty years it has become accepted that adults learn differently than children do. Is this true? If so, how do adults learn and, more importantly, how should they be taught? All too often the term "Adult Learner" has come to mean someone who should be responsible for his own learning when, in fact, it means a new set of challenges for the educator. In this session we'll identify and develop strategies appropriate for engaging adult learners.
Ira Todd Cohen, M.D., M.Ed
Learning Objectives
- Explain the differences between how adults and children learn.
- Define some challenges that adult learners present to educators.
- Identify some educational strategies appropriate for use with adult learners.
10:30 AM - NOON Concurrent Session
Leading from the Middle: Be a Catalyst for Change
Program #204-000-08-074-L04P (1.5 Contact Hours)
We all have the potential to be leaders - in our teams, our departments, our organizations. Those who simply wait for change to come from above are mere managers destined to wallow in the status quo. Learn how YOU can be a catalyst for change first by defining your type of leadership skills and tendencies, and then by recognizing when and where to apply them.
Ira Cohen, MD, MEd
Karen Smith, MD, MEd
Learning Objectives
- Identify and define your own type of leadership skills.
- Explain where and when your type of leadership skills would best be applied.
10:30 AM - NOON Concurrent Session
Keep the Fire Burning: Preventing Preceptor Burnout
Program #204-000-08-058-L04P (1.5 Contact Hours)
As the demand for quality experiential training increases, preceptor burnout is becoming increasingly prevalent - leading to decreased productivity, decreased job satisfaction, exhaustion, depersonalization, and even adverse health effects. Not surprisingly, symptoms are often overlooked or misunderstood. Participants will identify the impact, causes, and symptoms of burnout while learning effective strategies for prevention and remediation.
Sherri Ramsey, D.Ph, BCPS
Learning Objectives
- Identify the symptoms of burnout.
- Explain the adverse effects of burnout.
- Identify some effective strategies for prevention and remediation of burnout.
10:30 AM - NOON Concurrent Session
Modeling: Getting Your Residents Ready for the Practice Runway
Program #204-000-08-059-L04P (1.5 Contact Hours)
As busy practitioners, we sometimes struggle finding enough time to be what we think is a good preceptor. How do we serve as a strong role model and get our residents involved? This presentation will address ways to incorporate residents into our daily activities, help with efficiencies, and provide a good experience for residents - all while finding the balance between independence and still creating a learning environment.
Marialice S. Bennett, R.Ph, FAPhA
Learning Objectives
- List ways to involve residents in daily responsibilities and activities.
- Explain how residents could help with efficiencies.
- Explain how practitioners can create an effective learning environment without sacrificing time for independent responsibilities.
10:30 AM - NOON Concurrent Session
Keeping Residents on Track with their Research Projects
Program #204-000-08-060-L04P (1.5 Contact Hours)
To successfully complete the research project requirement for ASHP-accredited pharmacy residency programs, both the preceptor/research mentor and resident need to invest time in the project throughout the year. Presenters will explore timelines that enable residents to balance rotation/learning experience requirements, and help ensure that residents can successfully complete their projects on time.
Sharon Jung Tschirhart, Pharm.D, BCPS
Rebecca A. Rottman, Pharm.D, BCPS, CGP
Learning Objectives
- Define the time required for resident research projects.
- Create a timeline that balances rotation requirements with research project requirements.
- List ways preceptors can mentor residents in their research projects.
10:30 AM - NOON Concurrent Session
Solving the Generational Puzzle
Program #204-000-08-061-L04P (1.5 Contact Hours)
Presenter will expand on keynote presentation in greater depth and detail, highlighting specific ways of adapting management styles to make the most of generational differences - raising the odds that everyone will be more productive and happier in their jobs.
Meagan Johnson
Learning Objectives
- Identify strategies for best managing a traditional generation employee.
- Identify strategies for best managing a baby-boomer employee.
- Identify strategies for best managing a generation X employee.
- Identify strategies for best managing a new millennium employee.
10:30 AM - NOON Concurrent Session
Mentoring: How to be the Trusted Voice and Guide for Residents
Program #204-000-08-062-L04P 1.5 Contact Hours)
Most preceptors and pharmacy directors agree that mentoring is a professional duty, but what does it take to be an effective mentor? And what is the difference between mentoring and teaching? In this primer on effective mentoring, you'll identify the barriers to mentoring and well as discover the benefits of mentoring on the resident, the mentor, the program, and the profession.
Anthony Kessels, Pharm.D, BCPS
Wendy Duncan-Hewitt, Ph.D
Learning Objectives
- Explain the differences between mentoring and teaching.
- Identify the barriers to mentoring.
- Explain the benefits of mentoring for residents.
- Explain the benefits of mentoring for the program and the profession.
NOON - 12:45 PM Buffet Lunch
12:45 PM - 2:15 PM Concurrent Session
Show Me the Money: Finding Funding for Residency Programs
Program #204-000-08-063-L04P (1.5 Contact Hours)
Presenters will reviews sources of available funding and how program directors can secure that money - not just for their programs, but also to make sure the money continues to be available for all programs. Attendees will learn the documentation requirements and how to optimize pass-through reimbursement.
Thomas Woller, R.Ph., MS
Douglas Miller, Pharm.D
Learning Objectives:
- Identify sources of funding for residency programs.
- Outline steps for obtaining funding for residency programs.
- Identify the documentation required.
- Explain how to optimize pass-through reimbursement.
12:45 PM - 2:15 PM Concurrent Session
ResiTrak™: One Year of Experience
Program #204-000-08-064-L04P (1.5 Contact Hours)
ResiTrak™, now used by the majority of ASHP-accredited programs, closely follows the Residency Learning System (RLS) model. This session will feature ResiTrak™'s developer and a PGY1 residency program director to reflect on the past year, share what is new, discuss best practices, and answer attendee questions. Residency programs using ResiTrak™ and those considering moving to ResiTrak™ will find this session beneficial.
Scott R. McCreadie, Pharm.D, MBA
Kate Farthing, Pharm.D, BCP
Learning Objectives
- Compare and contrast the RSL model with the ResiTrak model.
- Identify the benefits of careful tracking of residents.
- Identify new developments in resident tracking.
12:45 PM - 2:15 PM Concurrent Session
Coaching for Success: Help Your Residents "Be All They Can Be"
Program #204-000-08-065-L04P (1.5 Contact Hours)
Say the word "coach" and most people think of athletics - but the term now frequently follows adjectives such as expert, executive, and life. How does coaching differ from teaching? How does it differ from mentoring? What role does it play in competency-based education? In this session, you'll define the framework of coaching and practice some of its basics skills.
Christiane Corriveau, MD, MEd
Ira Todd Cohen
Learning Objectives
- Explain the differences between coaching and mentoring.
- Explain the differences between coaching and teaching.
- Define the role coaching plays in precepting.
- Identify some basic coaching skills.
12:45 PM - 2:15 PM Concurrent Session
RLS Roundtables
(No CE credit for this session)
Gather with experts who have used the Residency Learning System to train hundreds of residency program directors and preceptors. Instructors from the RLS and CPRLS workshops will answer your questions about using these helpful tools. This is the perfect place for networking with others and sharing experiences about program design, feedback, assessment, monitoring, and continuous quality improvement processes and strategies.
David J. Warner, Pharm.D, Director, Residency Program Development, Accreditation Services, ASHP,
Anne L. Burns, R.Ph, Vice President, Professional Affairs, American Pharmacists Association,
Wayne F. Conrad, Pharm.D, FASHP, Professor and Chair, Division of Pharmacy Practice and Administrative Sciences,
Carey C. Cotterell, R.Ph, FAMCP, FCSHP, Pharmacy Quality & Patient Safety Leader,
12:45 PM - 2:15 PM Concurrent Session
When Residents Are Superstars - Customizing the Challenge
Program #204-000-08-066-L04P (1.5 Contact Hours)
When a residency program director doesn't identify and challenge the upper 10 to 25 percent of residents with exceptional abilities, opportunities for skill development are wasted. Rather than relying on a one-size-fits-all approach, directors can strengthen programs by customizing the experience for those with advanced skills. Presenter will explore options for achieving these advantages without disrupting other responsibilities.
Mary Hess, Pharm.D
Learning Objectives
- Identify the drawbacks to a one-size-fits-all approach.
- Explain how to customize a program for residents with advanced skills.
- Explain how to customize a program for individuals without neglecting other residents.
12:45 PM - 2:15 PM Concurrent Session
Training Residents to Teach: Giving Back to Academia
Program #204-000-08-067-L04P (1.5 Contact Hours)
The American Foundation for Pharmaceutical Education estimates that by 2015 more than 2,000 college faculty positions will be vacant. Graduates of pharmacy residency programs are highly sought to fill these faculty gaps, yet not all residencies are equipped to prepare an individual for an academic career, and the mere delivery of an in-class teaching experience does not suitably prepare one for a career in academia. Presenters in this session will identify resources that develop residents' teaching skills, and will also address tenure and promotion, accreditation, curricular design, and experience with academia as a way of strengthening and differentiating their program.
Charles E. Daniels, Ph.D, FASHP
Kelly M. Smith, Pharm.D, BCPS, FASHP
John A. Pieper, Pharm.D, FCCP
Learning Objectives
- List opportunities and resources for developing residents' teaching skills.
- Explain how academic experience can strengthen a residency program.
- Describe the functions of tenure and accreditation.
- Explain the meaning of curricular design.
2:30 PM - 3:20 PM Concurrent Session
Postgraduate Year One Residencies
Program #204-000-08-068-L04P (1.0 Contact Hour)
With the introduction of new residency accreditation standards comes a new pre-survey checklist, new and revised forms, and new expectations from surveyors. To incorporate these changes, will you need to restructure your residency program? Are you clear on the expectations of the Commission on Credentialing? Attend this session for specific guidelines on completing the pre-survey materials and on responding to the survey report.
Alison Apple, D.Ph, MS
Steve Stoner, Pharm.D, BCPS
Learning Objectives:
- Summarize the expectations of the Commission on Credentialing.
- Explain how to complete the pre-survey materials.
- Discuss the functions of responding to the survey report.
2:30 PM - 3:20 PM Concurrent Session
Postgraduate Year Two Residencies
Program #204-000-08-069-L04P (1.0 Contact Hour)
Getting ready for your survey? Preparing your survey response? Have questions about common findings and wondering how others are addressing them? Got concerns about implementing the new outcomes, educational goals, and objectives? This session will address these and other topics with experienced surveyors. Bring your questions and concerns for group discussion with the experts.
David J. Warner, Pharm.D
Mark L. Britton, Pharm.D, CDE, BC-ADM
Learning Objectives:
- Define the goals and objectives of the new standard.
- Discuss appropriate responses to the survey.
- Identify strategies for implementing the new outcomes.
2:30 PM - 3:20 PM Concurrent Session
Community Care Residencies
Program #204-000-08-070-L04P (1.0 Contact Hour)
A critical and careful review of the goals, objectives, and outcomes of the newly released standard.
William A. Miller, Pharm.D, FCCP, FASHP
Anne L. Burns, R.Ph.
Learning Objectives
- Define the goals and objectives of the new standard.
- Discuss appropriate responses to the survey.
- Identify strategies for implementing the new outcomes.
2:30 PM - 3:20 PM
Managed Care Residencies Concurrent Session
Program #204-000-08-071-L04P (1.0 Contact Hour)
This structured conversation will clarify the outcomes, goals, and objectives of the newly released standard. Presenters will discuss the "real' changes to the residency standard, the motivation behind AMCP's effort to modify the managed care pharmacy standard, how to adapt your program to the new standard, and what the surveyors need to see.
Carey C. Cotterell, R.Ph, FAMCP, FCSHP
Mark N. Brueckl, R.Ph., MBA
Learning Objectives:
- Define the goals and objectives of the new standard.
- Discuss appropriate responses to the survey.
- Identify strategies for implementing the new outcomes.
3:25 PM - 5:45 PM
Residency Pearls: A String of Ideas
Program #204-000-08-072-L04P (2.0 Contact Hours)
This fast-paced parade of one dozen 10-minute presentations will highlight innovative, practical approaches residency program directors have implemented for improving preceptor development.
Moderators: Anne Lesko, Margaret Chrymko
Learning Objectives
- List innovative ways to provide preceptor development.
- Describe methods for assessing and selecting residency applicants.
- Explain strategies for obtaining unique funding for residency programs.
- Describe ways to increase the number of residents and/or program types.
- List effective strategies for training residents in the areas of medication safety, pain, and palliative care.
- Propose ways of training residents to precept pharmacy students.
5:45 PM - 6:00 PM
Wrap-Up for the Day and Announcements
Charles E. Daniels
American Society of Health-System Pharmacists
7272 Wisconsin Avenue, Bethesda, MD 20814
301-657-3000