Saturday Agenda, 16 August

7:00 AM – 7:30 am Continental Breakfast

7:30 AM – 8:30 AM General Session
Prescriptions for Dealing with Jerks at Work . . . and Creative Dodgers, Blowhards, Grenade Throwers, Procrastinators, and the Rest of Them!
Program #204-000-08-073-L04P (1.0 Contact Hour)

Most of the time we deal with rational people at work. But then there are those one or two jerks whose behavior can lead to low morale and performance, back biting, and toxic environments - if we allow it. How do some people have a knack for “handling” difficult people while others lose their cool just at the thought of dealing with obstinate residents, patients, or colleagues? Learn proven strategies for dealing with difficult people at work, along with insights into the causes of jerk-like behavior.
Marti Campbell, BS, Certified Executive Coach

Learning Objectives

Identify causes of inappropriate behavior.
Explain the relationship between inappropriate behavior and a toxic work environment.
Identify strategies for dealing with difficult people in the work environment.

8:35 AM – 10:05 AM Concurrent Session
How to Start a Residency Program - What You Really Need to Know
Program #204-000-08-057-L04P (1.5 Contact Hours)

For those novices who are contemplating or who have just started a new residency program, here's the basics that might be overlooked or otherwise might take hours to research. You'll learn the critical aspects of residency accreditation as well as the process of applying for accreditation of a residency, and you'll discover the wealth of information available through Accreditation Services Division, ASD staff, and online publications.
Mary Louise Degenhart, A.S.C., MBA, FASHP
Bruce A. Nelson, R.Ph., MS

8:35 AM – 10:05 AM Concurrent Sessioin
Coaching for Success: Help Your Residents “Be All They Can Be”
Program #204-000-08-065-L04P (1.5 Contact Hours)
Christiane Corriveau, MD, MEd
Ira Todd Cohen, MD, MEd
(Repeat Session)

8:35 AM – 10:05 AM Concurrent Session
Keep the Fire Burning: Preventing Preceptor Burnout
Program #204-000-08-058-L04P (1.5 Contact Hours)
Sherri Ramsey, D.Ph, BCPS
(Repeat Session)

8:35 AM – 10:05 AM Concurrent Session
Amazing Race: Web Powersearching and Bit Literacy.
Program #204-000-08-075-L04P (1.5 Contact Hours)

Reduce your research and reading time by taking advantage of the powerful functionalities inherent in most online biomedical journals – including ASHP’s. Besides using advanced search capabilities for accessing current and past issues, learn how to sign up for various email alerts, locate related resources that are often missed, and acquire “bit literacy,” a method for working more productively in this age of digital and email overload.
Maryam R. Mohassel, Pharm.D, BCPS
Greg Leatham, MSA, MA, PMP, CU

Learning Objectives

Explain examples of advanced online search skills in biomedical journals.
Define the process of signing up for email alerts.
Explain how applying bit literacy can improve productivity.

8:35 AM – 10:05 AM Concurrent Session
When Residents Are Superstars - Customizing the Challenge
Program #204-000-08-066-L04P (1.5 Contact Hours)
Mary Hess, Pharm.D
(Repeat Session)

8:35 AM – 10:05 AM Concurrent Session
Here We Go Again: Maintaining Realistic Expectations for Newbie Residents
Program #204-000-08-076-L04P (1.5 Contact Hours)

Sometimes new residents do goofy, annoying things - only because they have so much yet to learn. Guiding them can be a time-consuming, often frustrating task; it’s too easy to hold them to unrealistic performance and maturation expectations. But they deserve a fair shake: much of their success is predicated on their preceptor’s expectations. Attend this session to acquire tools and processes for beginning the new residency year in the best way possible.
Eric H. Hobson, PhD

Learning Objectives

Describe coping strategies for handling the quirks and challenges of new residents.
Explain why some performance expectations may be unrealistic for new residents.
Describe support structures that promote team integration.
Identify networking/mentoring opportunities between new and experienced preceptors.

8:35 AM - 10:05 AM Concurrent Session
Show Me the Money: Finding Funding for Residency Programs
Program #204-000-08-063-L04P (1.5 Contact Hours)
Thomas Woller, MS
Douglas Miller, BS, PharmD
(Repeat Session)

10:30 AM – 12:00 PM Concurrent Session
Mentoring: How to be the Trusted Voice and Guide for Residents
Program #204-000-08-062-L04P (1.5 Contact Hours)
Anthony Kessels, Pharm.D, BCPS
Wendy Duncan-Hewitt, Ph.D
(Repeat Session)

10:30 AM – 12:00 PM Concurrent Session
Leading from the Middle: Be a Catalyst for Change
Program #204-000-08-074-L04P (1.5 Contact Hours)
Ira Cohen, MD, MEd
Karen Smith, MD, MEd
(Repeat Session)

10:30 AM – 12:00 PM Concurrent Session
Training Residents to Teach: Giving Back to Academia
Program #204-000-08-067-L04P (1.5 Contact Hours)
Charles E. Daniels, Ph.D, FASHP
Kelly M. Smith, Pharm.D, BCPS, FASHP
John A. Pieper, (Repeat Session)

10:30 AM – 12:00 PM Concurrent Session
Here We Go Again: Maintaining Realistic Expectations for Newbie Residents
Program #204-000-08-076-L04P (1.5 Contact Hours)
Eric H. Hobson, PhD
(Repeat Session)

10:30 AM – 12:00 PM Concurrent Session
Four-Step Formula for Mastering Skillful Communications with Residents
Program #204-000-08-077-L04P (1.5 Contact Hours)

According to workplace experts, being able to communicate effectively and get along with others are two of the most sought after work skills. In this interactive workshop, you’ll be introduced to the Four-Step Formula for Clear Communications, an easy-to-follow, step-by-step approach for communicating one-on-one more effectively with your residents, co-workers, patients, and directors. Using it, you'll become a more conscious communicator and get what you want more times than not – while improving residents’ performance.
Marti Campbell, BS, Certified Executive Coach

Learning Objectives

Summarize the seven steps to effectively communicate when you are the “sender.”
List the four steps of effective communication when you are the “receiver.”
Explain strategies for effectively surmounting the “wall of judgment,” defensiveness, non-listening, and reactive emotion.

10:30 AM – 12:00 PM Concurrent Session
Keeping Residents on Track with their Research Projects
Program #204-000-08-060-L04P (1.5 Contact Hours)
Sharon Jung Tschirhart, Pharm.D, BCPS
Rebecca A. Rottman, Pharm.D, BCPS, CGP
(Repeat Session)

10:30 AM - 12:00 PM Concurrent Session
ResiTrak: One Year of Experience
Program #204-000-08-064-L04P
Scott McCreadie, PharmD, MBA
Kate Farthing,
(Repeat Session)

12:15 PM – 1:05 PM Closing General Session
Do You Have 20/20 Vision?
Innovative Strategies to Increase Your Volume of Residency Training Current Status of Residency Education in Colleges of Pharmacy and Experiences from the Field
Program #204-000-08-078-L04P (1.0 Contact Hour)

The Council of Deans at AACP recently conducted a survey that provides exciting new perspectives on the extent of residency training in colleges of pharmacy and their funding mechanisms. Attend this session for insight into the role colleges currently play as well as future commitments to residency training, and review the deans' recommendations to the profession about the future of residency training. With increasing numbers of graduates and ever greater demands for well-trained pharmacy care-givers, the demand for residencies already exceeds available positions. From their perspectives in the field, presenters will review the ACCP and ASHP position statements on residency training requirements and their impact on costs and resources, residents’ salaries, preceptor time, patient care, project implementation, recruitment, and program expansion.
John A. Pieper, Pharm.D, FCCP
Kristin Hanson, R.Ph., MS
Alison Apple, BS, MS

Learning Objectives

Explain the role of college can play in residence training.
Summarize the deans’ recommendations on residency training.
Explain the impact of the ACCP and ASHP position statements on residency training requirements.
Summarize the effect of the position statements in terms of resources: costs, salaries, and time.
Summarize the effect of the position statements in terms of outcomes: patient care, implementation, recruitment, and program expansion.

1:05 PM – 1:15 PM
Closing Remarks
Janet L. Teeters