The Business of Pharmacy Learning Community Session Schedule

Pharmacy through the C-Suite Prism

Description:
Following an introduction that sets the stage for the learning community, you will examine six key financial questions required of successful pharmacy leaders, with emphasis on communicating with the C-Suite and how the COO and CFO view the pharmacy department. Attendees will participate in an interactive dialog with hospital business experts.

Learning Objectives:

• Describe the pivotal position of pharmacy business operations within health systems and its impact on organizational financial metrics and success.
• Apply strategies for improving communication with the C-Suite and other key departments.
• Explain key financial questions pharmacy leaders must address to proactively support overall organizational goals, aligned with effective pharmacy management.

Dollars & Sense: Building a Strong Financial Base

Description:
Charge systems, the revenue cycle, and related controls are the backbone of health-system financial management, requiring constant focus and attention that is often missing in many pharmacy management structures. Take this opportunity to learn the basics of business plans, cost/benefit analysis, and return on investment. You'll also examine budgeting, variance analysis and other controls, as well as the effective use of dashboards for monitoring performance.

Learning Objectives:

• Explain the challenges and problems of charge systems, the revenue cycle, and related controls.
• Identify and explain selected business tools and resources for strategic management and operational controls.
• Identify and explain selected strategies, resources and organizational capabilities for achieving departmental and organizational results.

Stewardship of Resources, Part 1: People

Description:
Explore critical issues that surround organizational structure, staffing profiles, organizational capability, individual competencies, and succession planning.  These are all essential to the productive stewardship of the people we call "resources."

Learning Objectives:

• Apply strategies for building individual capability.
• Explain strategies for building organizational capacity.
• Apply strategies for recognizing high-potential and emerging leaders.
• Discuss the creative options and alternatives for managing the human resource pipeline.

Stewardship of Resources, Part 2: Services

Description:
Too often, pharmacy leaders view their role in narrow terms, focused on the integrity of the department's clinical and operational day-to-day function, with little attention to the influence pharmacy must exert in the larger organization. In this session, explore the relationships of internal services, the balancing of cost management with clinical service quality, and the connections between patient safety and risk management, both internal to departmental function and externally within the larger organization.

Learning Objectives:

• Identify and explain strategies, tactics and messaging for drug-cost management.
• Explain the relationship between risk management, patient safety, and service, and its critical importance to the overall organizational and patient care goals.
• Explain how to effectively use tools for monitoring and reporting return on investment, fiscal responsibility and patient care management.

Innovating for the Future

Description:
Box - What box?  Discover how to build capacity for creativity and innovation within your organization. Learn from entrepreneurial leaders who will share their insights on challenging traditional thinking, strategies for change management, and capitalizing on new service opportunities.

Learning Objectives:

• Apply strategies for change management.
• Explain tactics for fostering creativity and developing entrepreneurship.
• Describe characteristics of risk assessment and mitigation, to support effective decision.

The Business of Pharmacy: Putting It All Together

Description:
Witness a panel of experts as they discuss proactive pharmacy financial management perspectives, strategies, tactics and skills for building integration, organizational alignment, and departmental growth.

Learning Objectives:

• Identify strategies for positioning your pharmacy department operations within the business function of your organization.
• Explain the advantages of proactive financial management strategies.
• Describe how effective pharmacy business management supports common organizational, departmental and patient care goals.