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Quality Improvement

Medication Histories and Reconciliation

Stephanie Labonville, Pharm.D., BCPS
Clinical Pharmacy Specialist
Brigham and Women's Hospital
Boston, Massachusetts

ACPE activity #0204-0000-13-431-H01-T
1 hour (0.1 CEU)

This activity will outline effective procedures for obtaining medication histories from patients and caregivers. Faculty will review key aspects of a medication history, as well as how to identify signs of non-compliance when obtaining a medication history and how to resolve these issues with patients and providers.

Learning Objectives
At the conclusion of this knowledge-based educational activity, participants will be able to

  • Describe effective procedures for obtaining medication histories from patients and caregivers.
  • Describe the key aspects of a medication history and how to best obtain these pieces of information from patients.
  • List signs of non-compliance while taking a medication history and strategies for addressing non-compliance with the patient and the provider.
  • Podcast
  • On-Demand
  • CE Monograph

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Medication Therapy Management: Role of the Technician

Mary Ann Kliethermes, Pharm.D.
Vice Chair of Ambulatory Care
Associate Professor
Chicago College of Pharmacy
Midwestern University
Chicago, Illinois

ACPE activity #0204-0000-13-425-H01-T
1 hour (0.1 CEU)

This activity will review the rationale and benefits of medication therapy management(MTM) services. Faculty will highlight the Medication Modernization Act and its role in advancing MTM, as well as the core elements and processes of MTM. Examples of MTM services will be described, including the role of the pharmacy technician in providing MTM services.

Learning Objectives
At the conclusion of this knowledge-based educational activity, participants will be able to

  • Explain the need and value of medication therapy management (MTM) services.
  • Describe the Medicare Modernization Act and its role in advancing MTM.
  • Describe the core elements and process of MTM.
  • List the services that may encompass an MTM program.
  • Describe the role of the pharmacy technician in providing MTM services.
  • Podcast
  • On-Demand
  • CE Monograph

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Quality Management Overview

Patricia C. Kienle, R.Ph., MPA, FASHP
Director, Accreditation and Medication Safety
Cardinal Health
Laflin, Pennsylvania

Sylvia Q. Banzon, B.A., CPhT, CQIA, HACP, PMP, TFCSHP
Regional Data Quality Coordinator
Sutter Health
Sacramento, California

ACPE activity #0204-0000-13-433-H04-T
1 hour (0.1 CEU)

A pharmacist-pharmacy technician faculty team will provide a comprehensive overview of common quality control and quality improvement activities in pharmacy practice, including national quality and safety initiatives during this activity. Process improvement methods and techniques such as Lean, Six Sigma, and Kaizan will be highlighted. Faculty will provide practical tips for identifying projects, as well as measuring and evaluating success.

Learning Objectives
At the conclusion of this knowledge-based educational activity, participants will be able to

  • Explain how quality control and quality improvement are used in pharmacy practice.
  • Describe process improvement methods and techniques, such as Lean.
  • Outline national quality and safety initiatives with relevance to pharmacy.
  • Podcast
  • On-Demand
  • CE Monograph

For Subscribers, Log In for CE Activities


Roles for Pharmacy Technicians in Transitions of Care

Binita Patel, Pharm.D., M.S.
Ambulatory/Retail Pharmacy Director
PGY1 Community Pharmacy Residency Director
Froedtert Health
Milwaukee, Wisconsin

ACPE activity #0204-0000-13-434-H01-T
1 hour (0.1 CEU)

This activity will highlight how pharmacy technicians can assist the patient care team in transitions of care. Faculty will highlight the impact of successful transitions in care, including decreasing preventable hospital readmissions. The importance of obtaining accurate medication histories and patient billing information upon admission to facilitate transitions will also be described.

Learning Objectives
At the conclusion of this knowledge-based educational activity, participants will be able to

  • List points in the transitions of care process where pharmacy technicians can assist the patient care team.
  • Explain the impact of decreasing preventable hospital readmissions.
  • Explain the importance of obtaining accurate medication histories and patient billing information upon admission to facilitate transitions of care.
  • Podcast
  • On-Demand
  • CE Monograph

For Subscribers, Log In for CE Activities