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Frequently Asked Questions

How many times can I view an activity?
Subscribers have unlimited viewings of on-demand activities and CE monographs during their 12-month subscription. For those unable to attend live webinars, they will become available in other formats approximately six weeks after the live event.
 
What is an on-demand activity?
These are complete recordings of presentations providing one hour or more of continuing education (CE). CE is available via an online assessment (post-test). Archived webinars are accessible approximately six weeks after the live event and can be viewed at your convenience.
 
What is a CE monograph?
CE monographs are provided as a PDF format that can be printed and reviewed at your convenience to earn CE. CE is available via an online assessment (post-test).
 
What is a live webinar?
A live webinar synchronizes slides and live audio to you over the Internet – at your workplace, in your home, or through a staff in-service program.  You will have the opportunity to ask the speaker questions at the end of the program.
 
How do I access the webinars?
Directions for accessing live webinars will be provided by email when subscribers register for the activity.
 
Where can I find a schedule of webinars?
Once scheduled, webinar information is provided within the PharmacyTechCE catalog on ASHP eLearning.
 
How do I process continuing education for these activities?
After completion of a live webinar, subscribers will complete an evaluation on ASHP eLearning. After completion of these steps, subscribers can claim CE credit.
After completion of an on-demand activity or monograph, subscribers will take a short assessment (post-test) and complete an evaluation. After completion of these steps, subscribers can claim CE credit.
 
How do I make a group purchase?
Purchase the number of subscriptions you need for the number of pharmacy technicians in your organization. If discount thresholds have been met, the appropriate discount will automatically be applied. After your purchase, you will receive an email containing directions for accessing the administrative tools. Contact Chris Jezowski at cjezowski@ashp.org for additional information about group purchases.
 
What is included in a subscription?
An individual subscription allows one pharmacy technician to participate in all learning activities available during the subscription time frame. This includes over 40 hours of T-designated CE, as well as access to live CE webinars. Continuing education credit can only be claimed once per topic, regardless of which format(s) you choose.
 
Are there discounts available?
Yes, discounts are available beginning with purchases of 11 or more subscriptions. 
10% discount is offered for 11-50 subscriptions ($54)
15% discount is offered for 51-150 subscriptions ($51)
20% discount is offered for 151 or more subscribers ($48)
Any pharmacy technician employer purchasing more than 1 subscription will be able to access group subscription administrative access. Contact Chris Jezowski at cjezowski@ashp.org for additional information about group purchases.
 
Who are the speakers?
Speakers are pharmacy technicians and pharmacists with extensive experience in their topic area.
 
How soon after I purchase my subscription will I be able to participate?
As soon as the purchase is made, access to the learning activities will be provided. Individuals will need to set up a username and password to access the subscribers-only section of the site.
 
Can I view the activity in multiple formats?
Topics are available in multiple formats for your convenience. CE credit will only be awarded for one format per topic.
 
Who do I contact for assistance?
For inquiries about product orders, status of continuing education credits, and name and address changes, please contact the ASHP Customer Service Center
Toll free: 866-279-0681
International: 001-301-664-8700
 
What hardware and software do I need to participate?
See the specifications on the eLearning site for the most up-to-date technical requirements.
 
Can I participate from my smart phone or other mobile device?
Yes, activities are accessible on smart phones and other web enabled mobile devices.