Jim Carlson, PharmD, ASHP Lead Surveyor
Jim Carlson is an accreditation services associate in ASHP's Accreditation Services Division. Jim joined ASHP as a lead surveyor in 2016. Jim earned his Bachelor of Pharmacy degree from Washington State University in Pullman, WA and earned his Doctor of Pharmacy from the University of Minnesota in Minneapolis, MN. He comes to ASHP from Regence Blue Cross/Blue Shield in Seattle, where he was Vice President, Clinical Pharmacy Services. Previously, he worked for Group Health Cooperative in Seattle for 30 years in various leadership roles in hospital, ambulatory care and health plan areas. He has received the AMCP Individual Contribution Award and the AMCP Distinguished Service Award. Jim has been the program director of two PGY1 Managed Care Residency programs and been a practitioner surveyor for ASHP since 1999. He has served on the ASHP Commission on Credentialing as the AMCP representative since 2011 and recently completed his term as Chair of the ASHP Commission on Credentialing.
Susan Francis, ASHP Lead Surveyor
Susan D. Francis is an accreditation services associate in ASHP's Accreditation Services Division. She has been an ASHP lead surveyor since 2014, conducting accreditation site surveys for pharmacy residency programs throughout the United States. Susan earned her Bachelor of Science in Pharmacy and Doctor of Pharmacy degrees from the Medical University of South Carolina. She completed an ASHP-accredited Specialty Pharmacy Residency in Geriatrics at the VA Medical Center in Durham, NC, in cooperation with the Duke Center for Aging. Prior to joining ASHP, for more than 14 years Susan worked as a clinical pharmacist specialist in Geriatrics at the VA Medical Center in Durham, N.C., where she also served as the program director for the ASHP-accredited PGY2 Geriatrics Pharmacy Residency Program and as the preceptor for the ASHP-accredited PGY1 Pharmacy Residency Program. Susan collaborated on a number of multi center research studies focused on medication safety in elderly veterans. Her clinical experience includes practice settings along the continuum of care including acute, ambulatory, long-term care, and hospice settings. Susan's professional background also includes experience in retail pharmacy, pharmaceutical industry, medical writing, formulary management, and health sciences research.
Katrin Fulginiti, ASHP Lead Surveyor
Katrin S. Fulginiti is director of residency accreditation at ASHP. She earned her Bachelor of Science in Pharmacy from the Massachusetts College of Pharmacy and Allied Health Sciences, and her Master in General Administration, with an emphasis in Health Care Administration, from University College, University of Maryland, College Park. She completed an ASHP-accredited pharmacy residency at Children's National Medical Center in Washington, D.C. Katrin previously served as senior clinical pharmacist at the Washington Hospital Center, Washington, D.C. Prior to joining ASHP in May 2007, she worked as the academic affairs coordinator for pharmacy services at Kaiser Permanente, Mid-Atlantic States Region. She also was the residency program director of the PGY1 pharmacy residency program and the director of the pharmacy technician training program at Kaiser Permanente, both accredited by ASHP. Prior to her current position, Katrin served ASHP by working as an accreditation services associate and as director, process and quality improvement in the Accreditation Services Division. Katrin also serves as the secretary to the Commission on Credentialing.
Andrea Walsh Haron, ASHP Lead Surveyor
Andrea Walsh Haron is an accreditation services associate in ASHP's Accreditation Services Division. Andrea has been employed as ASHP's lead surveyor since January 2015, conducting accreditation site surveys for pharmacy residency programs throughout the United States. Andrea earned her Bachelor of Science in Pharmacy from the Massachusetts College of Pharmacy and Allied Health Sciences in Boston, and her Doctor of Pharmacy from the University of Rhode Island. Prior to joining ASHP, Andrea worked as senior clinical pharmacist specialist at Rhode Island Hospital and The Miriam Hospital, Lifespan affiliates, in Providence, RI for morethan 20 years. She was a preceptor in and coordinator for both PGY2 residency programs, the ASHP-accredited PGY2 Oncology program and the PGY2 Ambulatory Care program, in candidate status. She coordinated accreditation efforts for the residency program and the retail specialty pharmacy program (URAC) and she was involved in maintaining Joint Commission accreditations. Andrea's professional background includes experience in pediatric and pediatric psychiatric pharmacy practice, as well as community acute care hospital settings. Andrea has served as legislative chair and president-elect for the Rhode Island Society of Health-System Pharmacists (RISHP). In 2014, she was also a delegate to the ASHP House of Delegates, representing Rhode Island.
Lisa Lifshin, ASHP Lead Surveyor
Lisa Lifshin is senior director, pharmacy technician program accreditation and residency services in ASHP’s Accreditation Services Office.She has been with ASHP since 1995 and has conducted close to 1,000 residency and pharmacy technician education and training accreditation surveys.She earned her Bachelor of Science in Pharmacy from the Philadelphia College of Pharmacy and Science and completed her ASHP-accredited hospital residency at Children’s National Medical Center (CNMC) in Washington, D.C. Prior to starting her career at ASHP, Lisa held several clinical and management roles at CNMC including team leader, nutrition support and general medicine; coordinator of the nutrition support team; and supervisor of sterile products. Lisa serves as the Secretary of the Pharmacy Technician Accreditation Commission and is responsible for all areas related to the accreditation of pharmacy technician education and training programs. In addition, she was involved in the development and currently maintains PhORCAS, the online centralized residency application service utilized by all residency applicants and residency program directors. Lisa coordinates the scheduling of onsite residency and pharmacy technician education and training programs for accreditation and still conducts surveys across the country. Prior to her career at ASHP, she held several clinical and managerial positions at CNMC including team leader, nutrition support and general medicine; coordinator of the nutrition support team; supervisor of pharmacy sterile products production. Lisa served on various hospital, local, state, and national committees and boards regarding pharmacy and nutrition support issues.
Mitsi H. Lizer, ASHP Lead Surveyor
Mitsi H. Lizer is an accreditation services associate in ASHP's Accreditation Services Division. Mitsi has been employed as a lead surveyor since 2016 and is conducting accreditation site surveys for pharmacy residency programs throughout the United States. Mitsi earned her Doctor of Pharmacy from the University of Michigan College of Pharmacy in Ann Arbor, Mich. She comes to ASHP from the Iowa City VA Health Care System, where she was a clinical pharmacy specialist in mental health from 2014 to 2015. Previously, she worked as professor of pharmacy practice at Shenandoah University School of Pharmacy in Winchester, Va., for more than 15 years. Mitsi was director of an ASHP-accredited PGY2 Psychiatric Residency Program at Shenandoah University/Winchester Medical Center. In addition to clinical and residency responsibilities, she has served on various university, hospital, community, and national committees. Mitsi is a board-certified psychiatric pharmacist and a member of the College of Psychiatric & Neurologic Pharmacists (CPNP) and ASHP.
Mary Kate McGinty, ASHP Lead Surveyor
Mary Kate McGinty joined ASHP's Accreditation Services Division in 2015 as an accreditation services associate. As a lead surveyor, she conducts accreditation site surveys throughout the United States. Mary Kate earned her Bachelor of Science in Pharmacy from the Philadelphia College of Pharmacy and Science, and began her professional career as a hospital pharmacist. She practiced at multiple academic medical centers, including Thomas Jefferson University Hospital in Philadelphia, The Ohio State University Hospitals, and Penn State-Milton S. Hershey Medical Center in Hershey, Pa. Throughout her career at University of the Sciences (formerly the Philadelphia College of Pharmacy), Mary Kate held multiple leadership positions in the areas of continuing pharmacy education, accreditation, strategic planning, government and community affairs, and economic development. She also served as adjunct faculty and has a keen interest in teaching. In addition to her degree in pharmacy, Mary Kate also holds a Master of Science in Biomedical Writing.
Cindy Odegard, PharmD, ASHP Lead Surveyor
Contact: firstname.lastname@example.org, (301) 664-8796
Cindy Odegard is an accreditation services associate in ASHP’s Accreditation Services Division. Cindy joined ASHP as a lead surveyor in 2018. She earned her Doctor of Pharmacy from the University of Southern California. Cindy comes to ASHP from Kaiser Permanente where she worked as an Inpatient Pharmacy Director for 28 of her 34-year career in Southern California. She has been involved with PGY1 and PGY2 HSPA residency programs since 1991 and a practitioner surveyor since 2011. Cindy has been active in pharmacy organizations at local, state and national level. She has enjoyed being part of the CSHP Foundation serving on its Board of Directors.
Andrea Roberson, ASHP Lead Surveyor
Andrea G. Roberson is director, quality and process improvement in ASHP's Accreditation Services Division. She joined ASHP as a lead surveyor in 2012. Prior to her employment at ASHP, Andrea practiced in a hospital setting for more than 20 years. She worked as a clinical specialist, clinical coordinator, clinical manager, and director of pharmacy. Most recently, Andrea was the pharmacy clinical manager at Saint Joseph's Hospital in Atlanta. Her duties included coordinating Pharmacy and Therapeutic Committee activities, serving as program director for the PGY1 residency program, supervising the clinical specialist staff and nutrition support team, and serving as vice-chair of the Institutional Review Board (IRB) and the pharmacy member of the Joint Commission Steering Committee. Andrea holds a Bachelor of Science in Pharmacy and a Doctor of Pharmacy from the University of Georgia. Andrea completed an ASHP-accredited residency at Piedmont Hospital in Atlanta. She served as the Education Committee chair and Governmental Affairs Committee co-chair for the Georgia Society of Health-System Pharmacists (GSHP) and was a GSHP presidential officer from 2004 to 2007. In 2007, Andrea received GSHP's Pharmacist of the Year award.
Akilah Strawder, ASHP Lead Surveyor
Akilah F. Strawder is an accreditation services associate in ASHP's Accreditation Services Division. Akilah has been working as ASHP's lead surveyor since 2010, conducting accreditation site surveys for pharmacy residency programs throughout the United States. Akilah earned her Doctor of Pharmacy from Xavier University of Louisiana College of Pharmacy in New Orleans. She completed a Pharmacy Practice Residency at the University of Maryland Medical Center and an Ambulatory Care Specialty Residency at the VA Medical Center in Baltimore, both accredited by ASHP. Prior to coming to ASHP, Akilah was a clinical pharmacist specialist in ambulatory care at Grady Health System in Atlanta, where she also served as the program director for the ASHP-accredited PGY1 Pharmacy Residency Program (Ambulatory Care). In addition to clinical and residency responsibilities, Akilah has served on various hospital, local, and national committees. Akilah is a board-certified ambulatory care pharmacist.
Janet Silvester, Vice President, Accreditation Services, ASHP
Janet Silvester is the vice president of the Accreditation Services Division at ASHP and has 34 years of experience in hospital practice, with 26 years as pharmacy director. At Martha Jefferson Hospital in Charlottesville, Va., she served as director of pharmacy and emergency services. She previously served on ASHP's Board of Directors as president and as president of the Virginia Society of Health-System Pharmacists. In 2012, Janet received the ASHP Award for Distinguished Leadership in Health-System Pharmacy in recognition of her efforts to develop progressive pharmacy services at a small community hospital. At Martha Jefferson, she was also responsible for the development of a PGY1 residency training program. Janet is responsible for expanding and elevating ASHP's accreditation programs and ensuring that they receive senior-level strategic oversight. She also lead the growth and development of all ASHP accreditation programs and services domestically and internationally, including the implementation of sound business plans to grow and develop accreditation programs for both pharmacy residency and technician training programs.
Renée Acosta, Contract Lead Surveyor, Austin, TX
Renée Acosta earned her Bachelor of Science in pharmacy from the University of Texas at Austin. She practiced in a community pharmacy in Austin as both a staff pharmacist and pharmacy manager. In 1996, she returned to graduate school to pursue her Master of Science in pharmacy through the Option II P. Upon completion of her master's degree in 1998, she became the program coordinator and full-time faculty member for the Pharmacy Technician Program at Austin Community College (ACC). At ACC, Renée developed and maintained the Pharmacy Technician Program curriculum, which included traditional classroom and distance learning classes. In 2003, she received the NISOD Excellence Award for ACC. She has served as an item writer for the Pharmacy Technician Certification Exam (PTCE) and as a member of the Task Analysis Task Force for the Pharmacy Technician Certification Board (PTCB) and the Stakeholders' Policy Council for PTCB. Renée also served a three-year term as a member of ASHP's Commission on Credentialing, and she currently works as a contract lead surveyor for ASHP's Accreditation Services Division.
Alison Apple, Contract Lead Surveyor, Memphis, TN
Alison Apple is the director of pharmacy for Methodist Le Bonheur Healthcare, serving in a system pharmacy role and as the director for Methodist University Hospital. She is associate professor at the University of Tennessee College of Pharmacy and a clinical assistant professor at the University of Mississippi College of Pharmacy and Union University College of Pharmacy. Alison is a residency program director for a PGY1/ PGY2 Health-System Pharmacy Practice Administration Program. She holds a Bachelor of Science in Pharmacy from the University of Rhode Island and a Master of Science in Pharmacy from the University of North Carolina where she completed her hospital pharmacy residency. Alison currently serves as ASHP's contract lead surveyor of pharmacy residency programs.
Marialice Bennett, Contract Lead Surveyor, Columbus, OH
Marialice Bennett is a professor emeritus of clinical pharmacy and residency director for the Ambulatory and Community Care Residency programs at The Ohio State University College of Pharmacy. She served as a co-founder and pharmacy director of University Health Connection, an innovative interprofessional health care clinic for faculty and staff of the university, from 1999 to 2011. She earned her Bachelor of Science from The Ohio State University College of Pharmacy. Marialice is recognized as a practice innovator. Her contributions to the development of the OSU College of Pharmacy Clinical Partners Program were recognized by the 2004 ASHP Best Practice Award, and her contributions to the development of University Health Connection resulted in the 2005 ASHP Best Practice Award. She received the 1999 APhA Daniel B. Smith Practice Excellence Award and the 2011 OPA Beal Award for contributions to pharmacy. She is an APhA fellow and has been involved with several national practice-based research projects including Project ImPACT: Hyperlipidemia and Patient Self-Management: Diabetes. Marialice's service includes APhA president, president of APhA-Academy of Pharmacy Practice and Management and member of the APhA Board of Trustees (2007-2009), member of the APhA Community Residency Advisory Committee (2002-2007), and member of numerous MTM advisory panels and task forces. Marialice served on the ASHP Commission for Credentialing, representing APhA from 2002 to 2007. Marialice is a contract lead surveyor and will concentrate on PGY1 community pharmacy residency program surveys for the Accreditation Services Division at ASHP.
Wayne Conrad, Contract Lead Surveyor, Cincinnati, OH
Wayne F. Conrad, Pharm.D., FASHP is a contract lead surveyor for ASHP. In this capacity, he leads accreditation survey teams, develops training materials, and conducts educational programs. In 2011, Wayne retired from the position of professor and chair of the Division of Pharmacy Practice and Administrative Sciences at the University of Cincinnati, James L. Winkle College of Pharmacy. He was also director of post-graduate training programs and residency program director for a PG1 residency program in community pharmacy at the Winkle College of Pharmacy. Wayne is a graduate of the State University of New York at Buffalo and the University of Kentucky colleges of pharmacy. He completed post-graduate residency training at Springfield City Hospital and is an ASHP Fellow. Wayne has authored more than 50 publications and abstracts. His research interests include residency training methodologies, quality improvement and outcomes studies related to pharmacy services. Wayne was project director for the ASHP Model for Pharmacy Residency Learning Demonstration Project that was completed in 1996 and resulted in the Residency Learning System that is used by most pharmacy residency programs today. He has more than 20 years' experience as a director of pharmacy, residency program director, and preceptor at three academic science centers. During this time, he developed residency programs at four institutions and has trained more than 100 pharmacy residents and graduate students. Wayne has held several leadership positions in local, state, and national pharmacy organizations, including president of the New York State Council of Health System-Pharmacists in 1982 and two appointments to the ASHP Commission on Credentialing. He is a recipient of the Walter Frazier Award for outstanding contributions to the profession of pharmacy. Wayne has been serving as an ASHP Accreditation Services Division consultant since 1988.
Jeffrey Hamper, PharmD, BCACP, Contract Lead Surveyor, Boise, ID
Jeff Hamper is Manager of Academic Relations and Strategic Alliances at Albertsons Companies, which is based out of Boise, Idaho. In this role, he manages affiliations with colleges of pharmacy and oversees the Albertsons PGY1 community-based pharmacy residency programs, intern programs, and experiential programs. Since 2015, he nearly doubled the number of Albertsons community-based residency programs and led the effort to standardize processes for the programs to meet the ASHP and APhA community-based accreditation standards. Jeff earned his BS from Purdue University, his Doctor of Pharmacy from the University of Illinois at Chicago and completed an accredited PGY1 Community-Based Pharmacy Residency in Chicago, IL with Jewel-Osco Pharmacy and Midwestern University. Since completion of his residency, he has been an advocate for the development and expansion of community-based residency programs and has served as a practitioner surveyor for many community-based residency accreditation surveys.
Beth Phillips, Contract Lead Surveyor, Athens, GA
Beth Phillips is the Rite Aid Professor at the University of Georgia College of Pharmacy, PGY2 Ambulatory Care Residency Program Director, and Clinical Pharmacy Specialist at the Charlie Norwood VA Medical Center. In addition, she is part of the ASHP Residency Program Design and Conduct Workshop faculty and facilitates workshops at ASHP meetings. Prior to joining ASHP as a contract lead surveyor, she served as a practitioner surveyor for PGY1 and PGY2 programs for 14 years. She received her Doctor of Pharmacy degree at the University of Kansas. She completed a Pharmacy Practice Residency at the University of Illinois at Chicago and a Specialized Residency in Ambulatory Care at the VA Medical Center in Iowa City, Iowa. She is a Board Certified in Pharmacotherapy and Ambulatory Care, and a Fellow of ASHP and ACCP. Prior to joining the University of Georgia, she was a Clinical Pharmacy Specialist in Ambulatory Care at the University of Iowa Hospitals and Clinics and a clinical faculty member at the University of Iowa College of Pharmacy. She has over 20 years of experience as a Residency Program Director and is heavily involved with didactic and experiential teaching of Pharm.D. students, and PGY1 and PGY2 Residents. She has published over 75 journal articles, book chapters, and abstracts, and is currently an Associate Editor for the Journal of the American College of Clinical Pharmacy. She is the past Chair of the ASHP Commission on Credentialing and the 2010 recipient of the Pharmacy Residency Excellence Preceptor Award. Beth currently serves as an ASHP lead contract surveyor of pharmacy residency programs.
Michelle McCarthy, Pharm.D., Contract Lead Surveyor, Charlottesville, VA
Dr. Michelle McCarthy is the Pharmacy Education and Graduate Programs Coordinator and the residency program director for the PGY1-Pharmacy residency programs at the University of Virginia (UVa) Health System. Additionally, she serves as the residency coordinator for UVa’s 10 other pharmacy residency programs and is the Director of the Virginia Commonwealth University School of Pharmacy (VCU SOP)/ UVA Division. She previously managed UVA’s drug information/ medication use policy service, Pharmacy and Therapeutics Committee, infusion pump library and practices, investigational drug service, and the benign hematology and antimicrobial stewardship/ infectious diseases clinical pharmacy teams. Michelle earned her Doctor of Pharmacy degree from Mercer University and completed an ASHP-accredited Drug Information Practice Residency at the University of Pittsburgh. Prior to joining UVa, she was a faculty member at Samford University School of Pharmacy. Awards include 1997 Samford University School of Pharmacy Teacher of the Year, 2003 Virginia Society of Health-System Pharmacists (VSHP) Pharmacist of the Year, 2008 Louis P. Jeffrey Preceptor of the Year, and 2015 recipient of the Distinguished Drug Information Practitioner Award by the American College of Clinical Pharmacy DI PRN, and 2018 VCU SOP Office of Experiential Education Outstanding Service Award. She has been the Education Committee Chair, Continuing Education Administrator, and President of VSHP. She served on the ASHP Commission on Credentialing from 2008-2013 including serving as the Chair in 2012 and participated as a practitioner surveyor for many residency accreditation surveys. In 2018, she transitioned to a contract surveyor for ASHP’s Accreditation Services.
William Miller, Contract Lead Surveyor, Columbus, OH
William A. Miller is a professor emeritus of clinical and administrative pharmacy, College of Pharmacy, University of Iowa. He earned his Baccalaureate and Master of Science from The Ohio State University and a Doctor of Pharmacy from the University of Kentucky. He has served on the faculty at Kentucky (1967-71), Ohio State (1971-74), Tennessee (1974-84), the Medical University of South Carolina (1984-1997), and the University of Iowa (1997 to present). William has held positions as director of pharmacy (City Memphis Hospital in Memphis, Tenn., and Medical University of South Carolina Medical Center, Charleston, S.C.), academic chairman (College of Pharmacy, University of Tennessee Center for the Health Sciences, Memphis, Tenn.; College of Pharmacy, Medical University of South Carolina, ; and College of Pharmacy, University of Iowa, Iowa City, Iowa), teacher, and student and resident preceptor. He is the author of more than 100 publications. William is a past-president of the American Association of Colleges of Pharmacy and the American College of Clinical Pharmacy. He served on the ASHP Commission on Credentialing for a six-year period and was chair for two years. He currently serves as a contract lead surveyor for the accreditation of residency programs by ASHP. He is the current chairman and president of the board of directors for the journal Pharmacotherapy. He received the ASHP Award for Professional Achievement in 1975, the President's Award of the ACCP in 1986, the Education Award of the ACCP in 1989, and the Paul Parker Medal from ACCP in 2005.
Nathan Pope, Contract Lead Surveyor, Austin, TX
Dr. Nathan Pope is Clinical Associate Professor of Health Outcomes & Pharmacy Practice at The University of Texas at Austin College of Pharmacy. He received his B.S. and Pharm.D. from the Ernest Mario School of Pharmacy at Rutgers: The State University of New Jersey. Afterwards, he completed a PGY-1 Community Pharmacy Practice Residency with Walgreens at the University of Houston College of Pharmacy. Nathan is the Residency Program Director for the H-E-B/UT Community-based Pharmacy Residency Program and Co-Director of the Lester Entrepreneurial Scholars Program at the College of Pharmacy. He received the Bowl of Hygiea Award and the UT-Austin Professor of the Semester in 2016.
Darryl Rich, Contract Lead Surveyor, Brooklyn, NY
Darryl S. Rich, Pharm.D., M.B.A., FASHP earned his Doctor of Pharmacy from the University of California at San Francisco and an MBA in Health Care Management from Bryant University in Rhode Island. He completed an ASHP-accredited pharmacy practice residency at Rhode Island Hospital in Providence RI, where he served in other progressive positions leading up to assistant director for clinical pharmacy and was the residency coordinator for both the pharmacy practice residency and a specialized residency in clinical pharmacy practice. Afterwards, Darryl became director of pharmacy services at Boston Medical Center and clinical assistant professor of pharmacy at Northeastern University, where he served as the residency program director and was responsible for starting an ASHP-accredited pharmacy practice residency. Darryl worked for almost 20 years at The Joint Commission both as a surveyor for hospital, ambulatory, and home care accreditation and as a field director for surveyor management and development. During that time, he was the Joint Commission's primary internal resource on pharmacy and medication management issues, including standards interpretation. He most recently was a medication safety specialist for the Institute for Safe Medication Practices (ISMP) and executive coordinator for the Medication Safety Officers Society. He served as president of the New England Council of Hospital Pharmacist and has received numerous awards, including a Certificate of Appreciation (now known as the Award of Excellence) from the board of ASHP in 2004 and a Lifetime Achievement Award in 2009 from ISMP for his "ongoing contributions to patient safety and having had a major impact on safe medication practices" while working at the Joint Commission. He currently is retired and lives in both Brooklyn NY and Bethesda MD.
Sheri Roumell, Contract Lead Surveyor, Casper, WY
Sheri Roumell earned her Bachelor of Science in Management from the University of Mary in North Dakota in 2010. She is a graduate of the Pharmacy Technology program at Casper College and has been a certified pharmacy technician since 2003. Sheri began teaching for the pharmacy technology program at Casper College in 2004 as an adjunct instructor and, in 2006, became the program director and full-time instructor. At Casper College she develops and maintains curriculum and laboratory facilities for on-campus students and for distance-learning classes. She also is responsible for maintaining the accreditation of that program. Sheri has given several presentations on continuing education for both pharmacy technicians and pharmacists. She also presented a proposal to the Wyoming legislature to include a pharmacy technician on the board of pharmacy. Sheri is a contract lead surveyor for ASHP and conducts accreditation surveys for pharmacy technician training programs across the United States.
Susan Wong, Contract Lead Surveyor, Petaluma, CA
Susan Wong earned her Doctor of Pharmacy from the University of California, San Francisco. She most recently retired from Kaiser Permanente, Santa Rosa as the drug education coordinator and has been actively involved in student and resident training. While the majority of her career was working for Kaiser Permanente, she has also worked at community hospitals such as Petaluma Valley and Sonoma Valley, as well as the Children's Hospital at the Medical University of South Carolina in Charleston. Susan has held academic affiliations at the University of the Pacific, Touro University, University of Michigan, Medical University of South Carolina, Midwestern University, Chicago, and Massachusetts College of Pharmacy. She developed and served as residency program director and preceptor for the PGY1 pharmacy residency program at Kaiser Permanente Marin-Sonoma. She has served in several offices at the local level: North Coast chapter of the California Society of Health System Pharmacists: secretary, treasurer, president, Clinical Affairs, and Continuing Education committees, at the state level: membership, nominations, delegate, and as an ASHP delegate. Susan has been actively engaged with the Western States Conference of Pharmacy Residents as treasurer and member of the board of directors. Sue has participated as a volunteer practitioner surveyor for over four years and is a contract lead surveyor for pharmacy residency program accreditation surveys.