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Quality Improvement Techniques to Improve Outcomes

Thursday, June 17, 2021, 2:00-3:00 pm ET

Many national organizations, including the Joint Commission, Association of American Medical Colleges (AAMC) and National Association of Board of Pharmacy (NABP), endorse the use of quality and patient safety measures to improve health care.  The NABP recently amended their definition of pharmacy practice to include continuous optimization of patient safety and quality of services through effective use of emerging technologies and training.  This webinar will provide a better understanding of commonly used QI tools and specific examples of how they are being used to improve patient safety, operational efficiency and clinical outcomes. 

Activity Fee: Member - Free / Non-Member - Not Available
Registration for this webinar will be approved for ASHP Members Only. ASHP member ID number is required to register. Find your ASHP membership ID here. Not an ASHP member?


  • Describe how quality improvement (QI) tools can be used to improve patient safety and optimize pharmacy workflows.
  • Discuss the Plan-Do-Study-Act (PDSA) cycle process from idea inception to system improvement.
  • Describe a fishbone diagram to capture possible causes of a medication administration delay.


  • Ganesh Chandran, Pharm.D., M.B.A., Acute Care Pharmacy Operations Manager, University of Colorado Hospital, Aurora, CO
  • Jennifer Halsey, Pharm.D., M.S., M.H.A., BCPS, Director of Community and Ambulatory Pharmacy, PeaceHealth Network, Vancouver, WA
  • Clayton Irvine, Pharm.D., M.B.A., PGY2 HSPAL Resident, UW Health, Madison, WI
  • Moderator: Jennifer Sternbach, Pharm.D., BCPS, BCACP, Corporate Director of Clinic Pharmacy Services, RWJBarnabas Health, West Orange, NJ 

Continuing Education:

ACPEThe American Society of Health-System Pharmacists is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. This knowledge-based activity will provide 1.0 hour (0.1 CEUs) of continuing pharmacy education credits (ACPE#:0204-0000-21-034-L04-P, 0204-0000-21-034-L04-T).

Continuing pharmacy education (CPE) for this activity will be processed on ASHP's eLearning portal and reported directly to CPE Monitor. After completion of the live webinar, you will process and claim CPE credit online at Pharmacists will need the enrollment code that will be announced at the end of the webinar and your eProfile ID from NABP to earn CPE credits. Follow the prompts to claim credit within 60 days after completing the activity.

CE Activity Announcement

The ASHP Section of Pharmacy Practice Leaders is recognized for the organization of this webinar continuing education activity.

For questions and comments, please email