Charlene A. Hope, PharmD, MS, CPHQ, CPPS, ([email protected]) is chief pharmacy quality and safety officer at the University of Chicago Medicine, where she is directly responsible for overseeing the quality of medication utilization, monitoring and management provided by the pharmacy department. Hope earned her PharmD from Midwestern University Chicago College of Pharmacy and her Master of Science degree with emphasis in healthcare quality and patient safety from The Graduate School at Northwestern University. She completed an ASHP-accredited pharmacy practice residency at Michael Reese Hospital. She has served in various clinical, operational, medication safety/pharmacy quality, and leadership roles during her career.
Dr. Hope has been active member of ASHP serving in various roles at the state and national level. She has contributed to ASHP Midyear meetings participating as a speaker for Management and Quality and Safety Pearls, volunteering as poster reviewer, student poster mentor, and moderator for Management Case Study session. She authored a chapter of ASHP Quality and Safety Pearls 2, Deb Saine (Editor), "When 10 heads are better than one." Hope has previously served as a member of ASHP Advisory Committee on Quality and Compliance and ultimately serving as vice-chair and chair of ASHP Advisory Group on Patient Care Quality. She is a past president (three- year term) of the Illinois Council of Health-System Pharmacists and completed two terms on ASHP House of Delegates.
I had a professor in my Master of Science program who frequently quoted, "There is nothing new under the Sun, what is old will become new again." Throughout the course, he would provide numerous historical references to modern day healthcare challenges. What I learned is the context, available technologies and politics may change, but the core issue often remains the same. The second thing, I learned is that these same challenges call for different solutions, occasionally this may require revisiting old solutions, building upon them and trying again. Other times, it calls for truly starting from scratch, reframing the problem at hand and experimenting with new solutions.
The ASHP Section of Pharmacy Practice Leaders for me has always been a key professional home that I turn to gain insights on meeting the modern challenges of health-system pharmacy, anticipating and preparing for the future, and learning from the collective membership on how we can best step up to address these challenges.
"Never doubt that a small group of thoughtful, committed, citizens can change the world. Indeed, it is the only thing that ever has." This quote still inspires me today as it first did as a student leader.
It is my hope that if I am granted the honor to serve as your director-at-large it would be to continue to support and amplify the work of the section in upholding its mission and vision to empower the pharmacy leaders in their pursuit of changing the world through advancing pharmacy practice and patient care.