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Cynthia Nicholson-Jones

Cynthia Nicholson-Jones


Lead Specialty Pharmacy Liaison

Beth Israel Deaconess Medical Center

Boston, MA

Why I Do What I Do

I always knew I wanted to pursue a career where I could be of service. My journey began in healthcare 15 years ago as a pharmacy technician in retail pharmacy. During my years in the retail space I have had many roles and responsibilities, starting as a registered technician excelling to lead certified technician. The core pharmacy knowledge I learned set the foundation for where I am now.

The pivot of my career came 7 years ago when I transitioned to specialty pharmacy in the medical teaching hospital space. I was thrilled to discover a new world that was progressive and offered different kinds opportunities for pharmacy technicians. I began working with prior authorizations during my first year and quickly learned the responsibility that comes with this role. The constant growth and changes in the drug market and insurance companies makes this part of the pharmacy field an endless learning experience. Our work in the prior authorization department has a huge impact on patient care and access to prescription drugs.

Along my journey, I have had countless mentors, educators, colleagues, pharmacists, and providers who have enriched my professional growth. I do what I do to share my acquired knowledge with my peers and to continue learning from others.

Latest Accomplishment

Presenting a Massachusetts Society of Health-System Pharmacist (MSHP) live webinar, "Technician CE on Specialty Pharmacy: No Prior Authorization Required."

Most Memorable Experience as a Pharmacy Technician

There are so many great moments and milestones to share over the last 15 years in pharmacy. However, my most memorable and rewarding experience was my time in the specialty pharmacy of the hematology/oncology clinic. I encountered so many different patients and families with different life stories but the common thread we all shared was compassion. My experiences with patient care in this clinic helped me grow personally and professionally.

Why I Became Certified

When I decided to pursue a career in pharmacy, I knew I wanted to explore all opportunities available to me without barriers. Becoming certified in 2005 was my steppingstone to open those doors within my field and choose my path. My certification has afforded me new positions, accolades, roles in leadership, and platforms to excel. I encourage all technicians to pursue certification to maximize their opportunities within the growing business of pharmacy.

My Passion Outside of Work

Coming from a military family, traveling is one of my passions. My husband and I have made a tradition of seeing our favorite artists perform in cities outside of our hometown. It is a great way to listen to live music and explore new destinations.

Latest Book Read

The Checklist Manifesto: How to Get Things Right by Atul Gawande.

Advice to Up-and-Coming Technicians

Explore all of the new opportunities that are readily available and on the horizon. Create and follow a personal curriculum outside of work to sharpen your skill set. It is important to follow current events and understand how state and/or federal health laws affect the care of your patient population. Having a willingness to learn is golden; keep up the great work!

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