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Employing More Technicians Will Improve Pharmacy Services, Say Pharmacists

Cheryl A. Thompson

The National Association of Boards of Pharmacy (NABP) has more proof that pharmacists believe increased numbers of technicians will improve pharmacy service.

Four in five Wisconsin and Kentucky pharmacists responding to a survey agreed or strongly agreed that patient counseling would be performed more effectively if their pharmacy employed more technicians per pharmacist. Slightly fewer pharmacists agreed that drug-use-review activities would be performed more effectively with more technicians. Respondents split fairly evenly on whether greater employment of technicians would reduce errors in filling prescriptions or drug orders.

The survey was conducted to give an NABP task force information about technicians’ roles and responsibilities. Most of the 2,190 respondents worked in community pharmacies. One in five respondents worked in a hospital or long-term-care facility.