Patients, Physicians Differ on Error Disclosure
The report, which is based on data from small focus groups of patients and physicians, noted that the disclosure process is complicated by patients and physicians having different ideas of what constitutes a medical error.
For the purposes of the study, patients and physicians were told that an error is the "failure of a planned action to be completed as intended or the use of a wrong plan to achieve an aim." Physicians interpreted this definition to mean that errors are deviations from the accepted standard of care.
Error-Reduction Ideas for Teaching Hospitals
A brief article in the Feb. 27 New England Journal of Medicine gives suggestions from two former medical residents about reducing errors in teaching hospitals, the predominant practice setting for graduate medical education in the United States. Among the suggestions are:
According to the report, physicians were "frustrated by the breadth of what patients considered to be errors and thought patients were often unduly upset over 'minor' errors."
Error scenarios discussed by the focus groups were hypothetical but realistic situations. Ten focus-group meetings included just patients or just physicians, and four groups consisted of patients and physicians. On average, 10 people participated in each focus group, with participants drawn from the St. Louis area.
The study found that, in general, patients wanted to be informed of all errors causing harm. Many physicians, however, said they preferred not to disclose harmful but "trivial" errors, harmful errors of which the patient was unaware, and errors about which a physician believed a patient would prefer to remain unaware.
After an error occurred, patients said they would want to know what had happened, how the error would affect their health, and how the error would be corrected. Patients also said that it was important to be told how future occurrences of the error would be prevented. According to the report, most patients believed that this basic information should be freely provided by the physician without the need for prodding by the patient.
Physicians' attitudes about the specifics of error disclosure were affected by fears of legal liability and concerns about how the error would affect the physician's career. According to the report, most physicians preferred to word the disclosure carefully, describing only the basic facts of the adverse event that resulted from the error but not necessarily saying that an error had occurred.
None of the physicians who participated in the study said they would tell patients how the error would be prevented in the future.
The study also examined the emotional reactions of patients and physicians to medical errors. Patients said they would feel sad, anxious, traumatized, or angry during the aftermath of an error. Physicians also reported that, after making an error, they felt upset and guilty, fearful of a lawsuit, and anxious about how the error would affect the physician's reputation. According to the report, patients were surprised to hear that errors affected physicians so strongly.
Most patients believed strongly that physicians should apologize after committing an error. Physicians said they were worried that an apology could be interpreted as an admission of legal liability. The reports authors urged physicians to take seriously patients desire for an apology and frank information about the details of the error.
Advancing Your Practice
Advancing Your Career and Practice
- My ASHP
- About ASHP
- Membership Center
- News and Media
- CEO Blog
- House of Delegates
- State Affiliates
- Products and Services
- Contact Us
Bethesda, MD 20814
- Ambulatory Care
- ASHP Forecasts
- Career Transitions
- Clinical Guidelines
- Clinician Well-Being and Resilience
- Controlled Substances Management
- Credentialing and Privileging
- Current Shortages
- Drug Supply Chain
- Emergency Care
- Emergency Preparedness
- Emerging Sciences
- Learn More
- Home Infusion
- Inpatient Care
- Investigational Drug Services
- Medications and Suicidality
- Opioid Management
- Pain Management Toolkit
- Patient Safety
- Pharmaceutical Waste
- Practice Management
- Preceptor Toolkit
- Provider Status Readiness
- Public Relations
- Quality Improvement
- Small and Rural Hospital
- Specialty Pharmacy
- Sterile Compounding
- Transitions of Care
Professional Certificate Programs
Technician Program Accreditation
- Pharmacy Technician Training Program Directory
- ASHP/ACPE Pharmacy Technician Accreditation Commission
- Accreditation Standards, Regulations, and Other Tools
- Starting a Pharmacy Technician Training Program
- Sample Forms
- Applying for Accreditation
- Preparing for an Accreditation Survey
- Other Professional Organizations
- Pharmacy Technician TABLET Newsletter
- The Value of ASHP/ACPE Accreditation for Pharmacy Technician Training Programs
- ASHP/ACPE Pharmacy Technician Program Accreditation Logos
- Complaints Procedure