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Quality, Performance Recognized With Baldrige Award

Cheryl A. Thompson

T. Mark Woods from Saint Luke's Hospital of Kansas City, Missouri, and Melissa Jackson of Baptist Hospital Inc. in Pensacola, Florida, attended the Malcolm Baldrige National Quality Award ceremony on March 9 as part of their hospitals' 50-person delegations to the Washington, D.C.-area event.

President George W. Bush and Commerce Secretary Donald L. Evans presented the award to the heads of the two hospitals and the four other winning companies and organizations.

The hospitals selection for the 2003 award was announced in November (see February 1, 2004, AJHP News).

Woods is pharmacy clinical coordinator and residency program director at the Kansas City hospital, the flagship facility for the nine-hospital Saint Luke's Health System, and the ASHP President-elect. He described one of his roles in Saint Luke's quality efforts as assisting with the development and implementation of drug-use policies for his hospital and the health system.

Jackson supervises Baptist's i.v. admixture room and, according to pharmacy director Ken Richman, enhanced the hospital's quality and performance by standardizing drug concentrations and implementing a system to get patients' first doses of antimicrobial infusions started in a timely fashion.