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Importance of Emotional Intelligence in Pharmacy Leadership

Broadcast Date: May 17, 2021


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This podcast will cover basic definitions of emotional intelligence and its importance in a role of pharmacy leadership. The speakers will reflect on their own experiences building emotional intelligence while developing relationships with colleagues as new practitioners and how it helps augment successful crucial conversations. Lastly, the speakers will provide practical advice and resources for new practitioners to learn more about this topic.


Niha ZafarNiha Zafar completed both her undergraduate studies and Doctor of Pharmacy from the University of Houston in Houston, Texas. She is in her first year of the PGY1/PGY2 Health-System Pharmacy Administration and Leadership residency program at Houston Methodist Hospital and will concurrently earn her Master of Science in Pharmacy Administration and Leadership from the University of Houston. In addition, Niha is actively involved with the American Society of Health-System Pharmacists New Practitioners Forum, Texas Society of Health-System Pharmacists, and Gulf Coast Society of Health-System Pharmacists. Her current professional interests include inpatient pharmacy operations, medication safety, clinical management, and pharmacy leadership.

Nathan HansonNathan Hanson is the Division Director of Pharmacy Operations for the HealthTrust Purchasing Group. In this role, Nathan serves the HCA MidAmerica Division, which encompasses 11 hospitals located in Kansas, Missouri and Louisiana. His primary responsibility in this role is to support the Directors of Pharmacy in the areas of controlled substance management, sterile compounding, Joint Commission readiness, pharmacy distribution, and leadership development. Nathan is actively involved with the ASHP Section of Pharmacy Practice Managers, the Kansas Council of Health System Pharmacy Public Affairs Committee, the Missouri Society of Health System Pharmacists Public Policy Committee, and the Missouri Hospital Association, and he serves on the Missouri Board of Pharmacy Hospital Advisory Committee. He enjoys data analysis, performance improvement, and any activity where rules and data intersect with people and processes. He is passionate about serving leaders so that they can reach their full potential. Nathan holds a Doctor of Pharmacy Degree from Drake University, and a Master’s degree in pharmacy administration from the University of Kansas. He completed his Health System Pharmacy Administration PGY1/PGY2 residency at The University of Kansas Health System and is a Board Certified Pharmacotherapy Specialist.


The information presented during the podcast reflects solely the opinions of the presenter. The information and materials are not, and are not intended as, a comprehensive source of drug information on this topic. The contents of the podcast have not been reviewed by ASHP, and should neither be interpreted as the official policies of ASHP, nor an endorsement of any product(s), nor should they be considered as a substitute for the professional judgment of the pharmacist or physician.

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