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Practical Strategies for Improving Staff Engagement and Daily Communication

Broadcast Date: July 23, 2021


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This podcast will provide listeners with perspectives and case study on effective methods to improve a pharmacy department's team engagement and management of the front-lines. In this podcast, we will share practical examples used at both a large academic facility and a smaller community hospital to improve daily communication, manager feedback techniques, and encourage staff engagement.


Erich BrechtelsbauerErich Brechtelsbauer received his Doctor of Pharmacy Degree from Virginia Commonwealth University (VCU) and his Master’s Degree in Health-System Pharmacy Administration from The Ohio State University (OSU), while also completing a two-year residency at The Ohio State University Wexner Medical Center. Erich currently serves as Assistant Director of Pharmacy at Emory Healthcare and the Winship Cancer Institute in Atlanta, GA. In this role, he oversees sterile compounding, medication safety, formulary management, and quality and process improvement initiatives for both oncology and non-oncology infusion services.

Patty RobertsPatty Roberts is the pharmacy manager at Cleveland Clinic Euclid Hospital, a 168-bed community hospital in northeast Ohio.  She has been in this role since she completed a HSPA residency at UNC Medical Center in 2017.  She oversees the inpatient and bedside pharmacies' daily operations and is also highly involved in enterprise projects and committees. She is dual-board certified in Pharmacotherapy and Sterile Compounding.  Her pharmacy interests include sterile compounding, medication safety, accreditation, and technician recruiting/advancement.

Amy Y LeeYoungji (Amy) Lee Pharm.D., BCPS is a clinical staff pharmacist in the emergency department at Saratoga Hospital and an informatics pharmacist at Columbia Memorial Hospital in NY. She received her PharmD from SUNY Buffalo. Her areas of interests are emergency medicine, leadership and advocacy. She is also a member of the ASHP Advocacy and PAC Advisory Committee.

The information presented during the podcast reflects solely the opinions of the presenter. The information and materials are not, and are not intended as, a comprehensive source of drug information on this topic. The contents of the podcast have not been reviewed by ASHP, and should neither be interpreted as the official policies of ASHP, nor an endorsement of any product(s), nor should they be considered as a substitute for the professional judgment of the pharmacist or physician.