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Please Mute Your Line: Steps to Elevate Your Communication Style

Broadcast Date: November 12, 2020


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Difficult conversations, building your team, optimizing patient care and outcomes – what is the essential ingredient? Effective Communication. Learn strategies to elevate your skills in any situation – including remote interactions during a pandemic!


Joel HennenfentJoel A. Hennenfent is the Chief Pharmacy Officer & Associate Administrator for Laboratory and Medical Imaging Services at Truman Medical Centers in Kansas City, Missouri. He earned his Bachelor of Science and Doctor of Pharmacy degrees at St. Louis College of Pharmacy, completed a Pharmacy Practice Residency at Barnes-Jewish Hospital, and a Master’s degree in Business Administration from Saint Louis University. Joel is a Past President of Missouri Society of Health-System Pharmacists (MSHP), Past President of St. Louis Society of Health-System Pharmacists (STLSHP), and Past Chair of MSHP Research & Education Board. Moreover, he was the 2013 ASHP Council on Therapeutics Chair, 2015-2017 ASHP Section of Clinical Specialists and Scientists Executive Committee Director-at-Large, a 2014-2018 and 2015-2019 ASHP Foundation Pharmacy Forecast Advisory Committee member, the 2012 MSHP Pharmacist of the Year, and 2015 MSHP Foundation Garrison Award Recipient. Joel is currently serving as ASHP Delegate for Missouri, member of ASHP Pharmacy Executive Leadership Alliance (PELA) Advisory Panel, Editor for the ASHP Pharmacy Competency Assessment Center (PCAC) and Board Member of the St. Louis College of Pharmacy Board of Trustees.

Katie KorteDr. Katie Korte is the Director of Pharmacy at Truman Medical Center Lakewood. Dr. Korte earned a Doctor of Pharmacy degree from the University of Missouri-Kansas City and completed her PGY1 residency and PGY2 specialty training in Critical Care both at Truman Medical Center. She achieved the designation of Board Certified Pharmacotherapy Specialist and Board Certified Critical Care Pharmacist. Dr. Korte has served on the board of the Greater Kansas City Society of Health-System Pharmacists focusing on involving students, residents, and pharmacists in local pharmacy initiatives and supporting professional development through educational offerings. Dr. Korte is actively involved in research and clinical practice. She has recently published “Residency Program Directors’ View on the Value of Teaching” in the Journal of Pharmacy Practice and “Pharmacists’ Guide to the Management of Organ Donors after Brain Death” in the American Journal of Health-System Pharmacists. Dr. Korte is actively pursuing a Master’s degree in Health Administration from the University of Missouri. In 2019 Dr. Korte received the MSHP ‘Pharmacist of the Year’ award and the ASHP ‘New Preceptor’ award.

The information presented during the podcast reflects solely the opinions of the presenter. The information and materials are not, and are not intended as, a comprehensive source of drug information on this topic. The contents of the podcast have not been reviewed by ASHP, and should neither be interpreted as the official policies of ASHP, nor an endorsement of any product(s), nor should they be considered as a substitute for the professional judgment of the pharmacist or physician.
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