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Navigating Contentious Conversations (Part 2): How to Make Connections and Address Behaviors through Difficult Discussions (CE)

Thursday, October 14, 2021
1:00 p.m. – 2:15 p.m. ET

Have you wondered how to productively address inappropriate behaviors or comments that disrupt inclusion and belonging? Join us in this enhanced discussion on navigating difficult and uncomfortable conversations that impact our environments including the pharmacy workplace. You will have the opportunity to explore and address common examples of microaggressions and other conversational injuries. By the end of the webinar, we invite you to apply these strategies to cultivate courage and establish deeper connections with others.


Learning Objectives

  • Describe how micro- and macro-assaults, insults, and invalidations can influence our relationships and performance
  • Evaluate approaches to identify disruptive behaviors, enhance your courage, and support inclusive health-system environments
  • Apply strategies to productively acknowledge and address comments through difficult conversations


Michael WolcottMichael Wolcott, Pharm.D., Ph.D., BCPS, BCIDPS
Director of Educational Resources and Scholarship
University of North Carolina Adams School of Dentistry
Assistant Professor
University of North Carolina Eshelman School of Pharmacy
Chapel Hill, North Carolina

Dr. Wolcott is the Director of Educational Resources and Scholarship at the University of North Carolina Adams School of Dentistry. In this role, he supports faculty to optimize teaching and learning, enhance their teaching experience, and inspire educational scholarship. He completed his Ph.D. in education at the UNC School of Education specializing in the learning sciences and psychological studies. He received his Doctor of Pharmacy from the UNC Eshelman School of Pharmacy followed by a pharmacy practice residency at Duke University Hospital, where he worked as a clinical infectious diseases pharmacist. Michael is also a clinical assistant professor in the Center for Innovative Pharmacy Education and Research (CIPhER) at the UNC Eshelman School of Pharmacy where he supports educational research initiatives within the School. Michael’s research focuses on creative problem-solving, curriculum change management, preceptor development, and assessment.

Kamakshi RaoKamakshi Rao, Pharm.D., BCOP, FASHP
Assistant Director for Education, Research, and Practice Training
UNC Health Care
Chapel Hill, North Carolina

Dr. Rao is an Assistant Director of Pharmacy for Academic Enterprises and Research at the University of North Carolina Medical Center. Dr. Rao completed her Pharm.D. at the Rutgers University College of Pharmacy, followed by a PGY1 at the VCU Health System and an oncology and clinical research fellowship at The Cancer Institute of New Jersey. Her area of clinical expertise is in adult hematopoietic stem cell transplant, an area she served as a clinical specialist in for nearly 20 years. Through her involvement in the area of stem cell transplant and cellular therapy, she has continually maintained a strong research presence, both in clinical research, but more recently, in the impact of pharmacists on outcomes for patients, providers, and the healthcare system, as well as research around experiential education. In her role as Assistant Director, she oversees UNC’s pharmacy residency programs, one of the largest programs in the country, the research enterprise for the department of pharmacy, and the unique partnership between the medical center and the UNC Eshelman School of Pharmacy.

Target Audience

This activity was planned to meet the educational needs of health-system pharmacy staff, faculty at colleges of pharmacy, preceptors.

CPE Information

ACPE Activity Number:  0204-0000-21-426-L04-P & T
Activity Type: Application-based
CE Credits: 1.25 contact hour (0.125 CEUs)
Activity Fee:
Free of charge

ACPEThe American Society of Health-System Pharmacists is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.


Join the Live Broadcast


Claim CE Within 60 Days

  • Claim CE (enter the CE code announced during activity and complete the evaluation).
  • Verify credit has posted to your NABP eProfile account before the 60-day deadline.
  • After ACPE's 60-day deadline, ASHP will no longer be able to report credits.


Provided by ASHP