Pharmacy Technician Recruitment and Retention: A Crisis Situation

Pharmacy technicians are responsible for a wide range of crucial functions that support patient care, including sterile compounding, inventory management, medication order distribution, billing, and many other essential medication and administrative functions. Hospitals and health systems are currently experiencing severe shortages of pharmacy technicians impacting the pharmacist workforce and pulling pharmacists away from direct patient care where they play an important part in ensuring safe use of medications and optimal medication outcomes. This continuing pharmacy education activity will discuss the current landscape of the pharmacy technician workforce and challenges of recruitment and retention. Implications to pharmacy department processes, workflow, and patient care will be examined and strategies to address these issues will be introduced.

Tuesday, Mar. 28
3- 4 p.m. ET


Michael AlwanMichael Alwan, PharmD, MS 
Director of Pharmacy
University of Washington Medical Center UW Medicine
Seattle, Washington

Madeline CamejoMadeline Camejo, PharmD, MS
Vice President and Chief Pharmacy Officer
Baptist Health South Florida
Miami, Florida

Target Audience

The target audience for the education is pharmacists practicing in hospitals and health systems, especially pharmacists in administrative and leadership roles.

Learning Objectives

  • Analyze the challenges of recruiting and retaining pharmacy technicians in different settings.
  • Evaluate pharmacy department workflow strategies to relieve workload issues in the delivery process when pharmacy technician staffing is limited.
  • Develop strategies that ensure optimal patient care in times of technician shortages.


  • 3:00 p.m. - Welcome and Introductions
    Michael Alwan, PharmD, MS
  • 3:05 p.m. - Pharmacy Technician Recruitment and Retention: A Crisis Situation
    Madeline Camejo, PharmD, MS, Michael Alwan, PharmD, MS
  • 3:50 p.m. - Questions and Answers
    Madeline Camejo, PharmD, MS, Michael Alwan, PharmD, MS

Accredited for CPE

ACPE #: 0204-0000-23-402-L04-P
CE Credit: 1.0 contact hours (0.10 CEU)
Activity Type: Application-based
Activity Fee: No charge

To Claim CE for the webinar, enter the CE code announced during the activity and complete the evaluation.



ACPE logo black and white The American Society of Health-System Pharmacists is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education with Commendation.
ASHP Advantage logo Provided by ASHP.
Supported by an educational grant from Chiesi USA LLC.
For questions and assistance to participate, contact us.