Pharmacy Technician Recruitment and Retention: Tools and Strategies to Address the Crisis

The current pharmacy technician shortage has had a negative impact on pharmacy department workflow and has uncovered the fact that pharmacist leaders are currently lacking the necessary tools, resources, and strategies needed to address this shortage. This continuing pharmacy education activity will discuss a variety of tools and resources that pharmacy and human resources departments can use to improve recruitment and retention of pharmacy technicians. These tools and resources will also address the financial and professional development challenges faced by pharmacy technicians. Pharmacy leaders will share success stories and strategies used in health systems to successfully recruit and retain pharmacy technicians.

Wednesday, June 7
3- 4 p.m. ET


Michael AlwanMichael Alwan, PharmD, MS 
Director of Pharmacy
University of Washington Medical Center UW Medicine
Seattle, Washington

Madeline CamejoMadeline Camejo, PharmD, MS
Vice President and Chief Pharmacy Officer
Baptist Health South Florida
Miami, Florida

Target Audience

The target audience for the education is pharmacists practicing in hospitals and health systems, especially pharmacists in administrative and leadership roles.

Learning Objectives

  • Describe the impact of the pharmacy technician shortage on pharmacy department workflow and the pharmacist’s ability to provide optimal patient care.
  • Apply strategies to help the pharmacy department partner with human resource departments to make the pharmacy technician position more attractive.
  • Analyze how professional development of pharmacy technicians can lead to improved job satisfaction and retention of staff.


  • 3 p.m. - Welcome and Introductions
    Michael Alwan, PharmD, MS
  • 3:05 p.m. - Pharmacy Technician Recruitment and Retention: Tools and Strategies to Address the Crisis
    Madeline Camejo, PharmD, MS, Michael Alwan, PharmD, MS
  • 3:50 p.m. - Questions and Answers
    Madeline Camejo, PharmD, MS, Michael Alwan, PharmD, MS

Accredited for CPE

ACPE #: 0204-0000-23-403-L04-P
CE Credit: 1.0 contact hours (0.10 CEU)
Activity Type: Application-based
Activity Fee: No charge

To Claim CE for the webinar, enter the CE code announced during the activity and complete the evaluation.



ACPE logo black and white The American Society of Health-System Pharmacists is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education with Commendation.
  This activity offers 1 hour of live CPEL recertification credit. Be sure to claim your CPEL certificate of participation when you process CE to track recertification credits earned.
ASHP Advantage logo Provided by ASHP.
Supported by an educational grant from Chiesi USA LLC.
For questions and assistance to participate, contact us.