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Technology Platforms Used to Conduct Telehealth Visits

Broadcast Date: July 23, 2020


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In response to the COVID-19 pandemic, telehealth pharmacy services have been implemented in many ambulatory care clinics. Telehealth helps to provide continuity of care for patients, however, there are many elements that must be taken into consideration when providing services. This podcast highlights technology platforms used by three ambulatory care pharmacists. The discussion includes creating a workflow, patient education, and trial and error experienced with technology. 


Leeanne MobayedLeeanne Mobayed graduated pharmacy school in 2018 from West Virginia University School of Pharmacy. She completed a PGY-1 residency at Aultman Hospital in Canton, OH and is now currently completing a PGY-2 specialty residency in Ambulatory Care with the Indian Health Service at Northern Navajo Medical Center.

Starlin Haydon-GreattingStarlin Haydon-Greatting, MS-MPH, BSPharm, CDM, FAPhA currently through SHG Clinical Consulting, serves as for the Illinois Pharmacists Association’s (IPhA) Director of Clinical Programs & Population Health, working primarily to create and establish ambulatory care chronic disease and medication management programs to improve patient centered care and medication optimization. She serves as the IPhA Patient Self-Management Programs-Pharmacy Network Coordinator, programs for diabetes, pre-diabetes, and cardiovascular health. I see patients in the pharmacist-based chronic care management program for self-insured employers in pre-diabetes, diabetes, cardiovascular health, asthma, and depression. As a Pharmacoepidemiologist she consults on multiple national and state projects and programs. She has practiced as an ambulatory pharmacist for 15 years, a clinical pharmacist in health system pharmacy for 10 years and 17 years as the Director of Quality Assurance and Drug Utilization for Illinois Medicaid. As a pharmacist who specializes in pharmacoepidemiology, I am an expert in the field of health care outcomes research and drug-use analysis, with over 28 years’ experience with medical and pharmacy claims analysis and population health management. She serves on the Pharmacy Quality Alliance (PQA) Inappropriate Duplicate Therapy workgroup, the PQA Stakeholder Advisory Panel A, and serves on the National Quality Forum (NQF) Endocrine Steering/Primary Care and Chronic Illness Standing Committee for Measure Evaluation. She was re-appointed to serve as a member of the Board of Pharmacy Specialties (BPS)-Council on Ambulatory Care Pharmacy. In August and September 2017, she was honored to receive the Lambda Kappa Sigma (LKS) Women in Pharmacy 2017 Vanguard Leadership Award, the IPhA Excellence in Innovation Award and the 2017 recipient of the ASHP Distinguished Service Award by the Section of Ambulatory Care Practitioners. She was most recently awarded the 2018 Bowl of Hygeia Award for outstanding community service in Illinois. July 2019, ASHP released the newly updated “Building a Successful Ambulatory Care Practice, 2nd Edition” serving as co-author of Chapter One.

Christina DeRemerDr. Christina DeRemer received her Doctor of Pharmacy degree from the Philadelphia College of Pharmacy, in Philadelphia, PA. After graduation, she completed a PGY1 and PGY2 Ambulatory Care Residency at the University of Pittsburgh Medical Center. In 2017, she joined the University of Florida College of Pharmacy and joined a rural based practice in UF Community Health and Family Medicine Clinic located in Old Town, FL. She embraced the opportunity to blend student learners and designed a layered learner model, which has been successfully implemented. Recognizing the salary support from the Department of Family Medicine, Dr. DeRemer dedicates focus to maintaining a sustainable clinic model through various metric tracking and shared billing practices. She has been awarded grants from WellFlorida, Shands Quasi Fund, UF PROSPER, Pfizer and precepted a resident grant awardee from ASHP that were targeted for her clinic population. She is board certified in pharmacotherapy and ambulatory care and recognized by ASHP as a fellow in 2016. Prior to relocating to Florida, Dr. DeRemer was an active member of the Georgia Society of Health System Pharmacist and awarded the Outstanding Pharmacy Practitioner Award in 2009 and 2015, along with Outstanding Committee Chair for Education Committee in 2015 and 2017. She is the past Chair of the Educational Steering Committee with ASHP Section of Inpatient Care Practitioners. She is currently an active member of ASHP Section of Ambulatory Care Practitioners SAG on Compensation & Practice Sustainability. Her research interest has been diverse, but shows collaborations with interdisciplinary providers and frequently engages student and resident learner in her works of scholarship.

Jessica BiancoJessica Bianco, PharmD, BCPS, BCACP CACP, CPh, received her Doctor of Pharmacy degree from Nova Southeastern University College of Pharmacy in 2001. After graduation, she completed an ASHP accredited specialty residency in ambulatory care at Bay Pines VAMC in St. Petersburg, FL. Dr. Bianco began her clinical practice at Tampa General Hospital in 2002, focusing primarily on inpatient psychiatry. In 2003, Dr. Bianco started ambulatory pharmacy services at the TGMG clinics, thus shifting her practice solely to primary care. As a pharmacotherapy specialist in ambulatory care, her current clinical practice responsibilities include management of the anticoagulation clinic, chronic disease state management, comprehensive medication reviews, transition of care services and patient teaching/education. Dr. Bianco has been instrumental in expanding ambulatory care pharmacy services to five full time pharmacists, four part-time faculty members covering 16 primary care locations. In addition, she serves as the consultant pharmacist of record for the TGMG Clinics at Tampa General Hospital. Dr. Bianco also serves as preceptor AAPE rotations in ambulatory care for the University of Florida, University of South Florida and LECOM College of Pharmacy. In addition, Dr. Bianco is a preceptor for PGY1 reis ambulatory care residency preceptor for the Tampa General Hospital PGY1 residency program. Dr. Bianco is a board-certified ambulatory care pharmaicst and certified anticoagulation care provider. She is a member of the AC forum, ACCP and ASHP. Her teaching and research interests include hyperlipidemia, anticoagulation, diabetes, transitions of care and telehealth pharmacy services.

The information presented during the podcast reflects solely the opinions of the presenter. The information and materials are not, and are not intended as, a comprehensive source of drug information on this topic. The contents of the podcast have not been reviewed by ASHP, and should neither be interpreted as the official policies of ASHP, nor an endorsement of any product(s), nor should they be considered as a substitute for the professional judgment of the pharmacist or physician.