Shipping for specialty pharmacy patients is becoming increasingly more difficult. Compliance with cold chain and room temperature accreditation requirements, managing lost or delayed items, and managing rising costs are critical to ensure patients are receiving medication in a timely manner. This podcast will cover current challenges in managing shipping operations and offer insight on how three Health System Specialty Pharmacies address these challenges.
Helen Northrup, PharmD, BCACP, CSP, is a clinical coordinator at Atrium Health Wake Forest Baptist Specialty Pharmacy Services in Winston-Salem, North Carolina with areas of focus including home delivery and medication access. She is a native of Sumy, Ukraine. Helen graduated from the University of North Carolina Eshelman School of Pharmacy in 2016 and completed a Postgraduate Year One (PGY1) Community-Based Pharmacy Residency program at Wake Forest Baptist Health in 2017. Her passion for direct patient care has led her to practice in various roles in community, ambulatory, and specialty pharmacy settings.
Hung V. Truong, PharmD, MBA, is an administrative director of the Virginia Mason Franciscan Health Specialty Pharmacy. He previously served as an ambulatory manager for Virginia Mason Medical Center, overseeing the retail pharmacy division, clinic pharmacy program, and medication regulatory compliance. Truong is an active member of ASHP and has served on the SAG Committee in Specialty Pharmacy on Business Development for the past two years, including as a current member of the SSPP Committee on Nominations.
Stephanie Barrus, PharmD, is a specialty pharmacy supervisor for the Pharmacy Ambulatory Clinical Care Center (PAC3) with the University of Utah Health. She began working with PAC3 in 2015. Stephanie plays an instrumental role in helping PAC3 obtain and maintain ACHC and URAC accreditations. Stephanie completed a BS in Human Development from Utah State University in 2007, a PharmD from the University of Utah in 2013, and a Postgraduate Year One (PGY1) Community-Based Pharmacy Residency program with Virginia Commonwealth University in 2014.
Mike Gannon, PharmD, MBA, CSP, is the director of product management for Loopback Analytics. Mike is responsible for implementing enhancements to existing products and development of new product solutions on the Loopback platform. Mike previously worked for the University of Illinois Chicago (UIC) where he served as the assistant director for Specialty Pharmacy Services. Mike was responsible for fulfillment operations and was involved in the strategic planning and execution of initiatives for the specialty pharmacy.